Sr Air Export Forwarding Agent - Dangerous Goods

Freight Forwarding Specialist

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo. This role requires recurrent compliance training.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.

• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.

• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.

• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.

• Resolve banking and letter of credit problems.

• Advise customers on payment terms.

• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.

• Complete accurate data input or corrections into computer files.

• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.

• Develop rates and/or provide quotes for the movement of freight.

• Research and negotiate Air Carrier and CFS rates.

• Resolve billing issues on customer's behalf.

• Generate special manual reports to meet customer's needs.

• Participate in Q  meetings with customers via phone or face to face meetings.

• Review Letters of Credit

• Handle ITAR shipments.

• Coordinate out of gauge shipments.

• Handle Hazmat shipments.

• Monitor, address, and delegate all iServe Cases.

• Work with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output.

• Assist with training within the department.

• Assist in account implementation, including development of SOP with customers, operations, and sales department.

The incumbent(s) of this position is expected to perform all other related duties as assigned.

• High school diploma/GED.

• Three (3) years of experience in freight forwarding or logistics or work/field experience.

• Proficient computer skills.

• Strong cust svc, organizational, and communication (written/oral) skills.

• Strong knowledge freight forwarding or logistics required.

• Strong knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.

• Banking requirements for int'l trade.

"Regulations regarding dangerous goods shipping & foreign regulations."

• Familiarity with handling hazardous materials.

• Knowledge of regulations for import/export related to DOT.

• Basic math skills for conversions to metric and currency evaluations.

Pay: 23.25 - 32.55 USD Hourly

Monday to Friday 8:30am – 5:30pm / Hybrid
* MUST HAVE CUSTOMS BROKERAGE EXPERIENCE
* Candidates must reside within 50 miles of East Point, GA 30344.