Ocean Import Coordinator

This hybrid position is ideal for someone with experience managing ocean import shipments from origin through final delivery while providing exceptional customer service and ensuring compliance with international shipping regulations.

The successful candidate will thrive in a fast-paced logistics environment, possess strong organizational skills, and be passionate about delivering seamless import solutions for customers.

• Competitive salary up to $60,000 based on experience.
• Comprehensive medical, dental, and vision insurance.
• Paid time off and company holidays.
• 401(k) with company match.
• Opportunities for professional development and career advancement.

• Coordinate and manage ocean import shipments from booking through final delivery.
• Receive, review, and process shipping documentation including Bills of Lading, commercial invoices, packing lists, and arrival notices.
• Communicate proactively with overseas agents, ocean carriers, customs brokers, trucking companies, warehouses, and customers.
• Monitor shipment status and provide timely updates to customers.
• Arrange inland transportation and delivery appointments.
• Ensure accurate data entry and maintenance of shipment records within the freight forwarding system.
• Review vendor invoices, prepare customer billing, and ensure file profitability.
• Resolve shipment delays, documentation discrepancies, and service issues efficiently.
• Ensure compliance with U.S. Customs regulations and company operating procedures.
• Support continuous process improvements and maintain high service standards.

• 2+ years of experience in ocean import freight forwarding.
• Working knowledge of international shipping documentation and import processes.
• Experience coordinating with steamship lines, overseas agents, and customs brokers.
• Strong understanding of Incoterms and ocean freight operations.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to manage multiple shipments simultaneously.
• Experience using freight forwarding software such as Cargo Wise, Descartes, Magaya, or similar systems is preferred.