Operations Manager

Description

The Operations Manager at Astral Health & Beauty is responsible for leading the company’s end-to-end operations strategy across order management, inventory, logistics, distribution, quality, and third-party logistics partnerships. This role will drive operational excellence, strengthen scalable processes, improve cost efficiency, and support the company’s continued growth across direct-to-consumer, retail, e-commerce, international, and business-to-business channels. The Director will bring strong strategic leadership, hands‑on operational expertise, and a continuous improvement mindset to help ensure Astral delivers products accurately, efficiently, and with the high-quality standards our customers expect.

This position reports directly to the CEO.

• Partner with the 3PL provider and internal teams to execute effective inventory control strategies that optimize stock levels, reduce carrying costs, prevent stockouts, and maintain product freshness, quality, and availability.

• Oversee logistics operations, including 3PL warehousing, transportation, distribution, and fulfillment performance, to ensure timely, accurate, and cost-effective delivery to customers and retail partners.

• Identify, evaluate, and implement operational technologies, ERP capabilities, EDI processes, and supply chain systems that improve visibility, accuracy, reporting, and overall efficiency.

• Establish, monitor, and enforce quality standards across the supply chain, partnering cross-functionally to maintain product integrity and operational consistency.
• Implement and maintain quality control measures to help ensure products and operational processes comply with applicable industry regulations, customer requirements, and internal standards.

• Oversee the sales order management process to ensure accurate, timely fulfillment across multiple order types, including DTC, B2B, international, retail, and drop ship.
• Manage EDI processes, including onboarding new trading partners, monitoring transaction flow, troubleshooting issues, and improving order accuracy.
• Partner with the 3PL provider and Operations team to review retailer and e-tailer chargebacks, identify root causes, and implement corrective actions to reduce future deductions.

• Identify opportunities for process optimization, automation, standardization, and efficiency improvements across operations and the supply chain.
• Manage operational budgets, track key performance indicators, identify cost‑reduction opportunities, and optimize resources while maintaining service levels and quality.

• Lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration, accountability, operational discipline, innovation, and continuous improvement.

• A strategic, hands‑on leadership style with the ability to move seamlessly between high‑level planning and day‑to‑day operational execution.
• A continuous improvement mindset, with a proven ability to identify inefficiencies, simplify processes, and drive measurable operational results.
• Strong business acumen and data‑driven decision‑making skills, including comfort using KPIs, reporting, and financial insights to guide priorities.
• The ability to build strong relationships with internal teams, 3PL partners, vendors, retailers, and cross‑functional stakeholders.
• A collaborative, solutions‑oriented approach with the confidence to lead change, solve complex problems, and support a fast‑paced, growing beauty business.

• Join a growing multi‑brand beauty company with a respected portfolio of innovative, ingredient‑driven brands.
• Play a visible leadership role in shaping operational strategy, strengthening scalable processes, and supporting continued business growth.
• Collaborate directly with executive leadership and cross‑functional teams to improve service levels, customer experience, quality, and cost efficiency.
• Make a meaningful impact in a fast‑paced environment where innovation,…