Air Logistics Aerospace Customer Care Specialist

It's More Than A Job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As an Air Logistics Aerospace Customer Care Specialist, you will support a high-touch aerospace customer by delivering a consistent and exceptional customer experience across import and export shipments. You will take ownership of shipment monitoring, proactive communication, and problem resolution while working closely with operational and commercial teams to ensure customer expectations are met and strong service performance is maintained.

Own and monitor customer shipments, ensuring requirements and shipment information are communicated accurately across internal teams.

Provide proactive updates and maintain frequent communication with customers throughout the shipment lifecycle.

Respond to customer questions, feedback, complaints, and escalations; coordinate timely corrective action when issues arise.

Collaborate with operational care, revenue care, gateways, pricing, procurement, sales, and other internal stakeholders.

Ensure applicable regulatory and compliance requirements are followed.

Support customer implementations and ongoing service improvements.

Execute spot quotations with a focus on timely response and profitability.

Promote Kuehne+Nagel products and digital solutions based on customer needs.

Support customer retention and growth while maintaining a strong focus on service quality and profitability.

You have experience in air logistics, freight forwarding, or logistics and understand the importance of ownership, responsiveness, and clear customer communication. You can manage competing priorities, solve problems efficiently, and work across multiple teams to keep shipments moving and customers informed.

0–2 years of experience in Air Logistics, freight forwarding, logistics, or a related field.

Knowledge of freight forwarding processes and regulations.

Strong customer service and relationship-management skills.

Strong communication, problem-solving, and conflict-resolution skills.

Ability to monitor shipments and identify potential issues before they become larger problems.

Ability to manage multiple priorities in a fast-paced logistics environment.

Strong collaboration skills and the ability to work effectively across teams.

Customer-focused mindset with a strong commitment to service and retention.

Commercial awareness with an understanding of profitability and customer growth.

* Please note this role is On-site*

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Logistics shapes everyday life - from the goods we…