Customs Operations Specialist

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking an experienced Customs Operations Specialist to support our EU export operations.

In this role, you will ensure the accuracy and compliance of export documentation, coordinate with customs brokers and authorities, and provide guidance on complex and non‑standard shipments. You will work closely with our logistics, warehouse, technical, finance, and IT teams to resolve operational issues, support month‑end activities, and improve customs processes through automation. This position is ideal for someone who combines strong knowledge of EU customs regulations with attention to detail, ownership, and a practical problem‑solving mindset.

• Prepare complete document packages and provide the required information to customs brokers for export declarations
• Review commercial data, including declared value, country of origin, Incoterms, and product descriptions
• Verify export documentation and customs entries to ensure accuracy and compliance with EU customs regulations
• Prepare responses and supporting documentation for inquiries from customs authorities

• Manage day‑to‑day communication with customs brokers, transport companies, and customs authorities
• Investigate and resolve discrepancies related to export declarations and supporting documents
• Coordinate internal stakeholders during customs reviews and audits
• Ensure that urgent and non‑standard customs cases are handled accurately and on time

• Assess product eligibility under preferential trade agreements
• Manage Supplier’s Declarations and prepare the information required for EUR.
  1 certificates
• Support T2 procedures and mandatory invoice declarations for San Marino
• Maintain accurate documentation related to preferential and non‑preferential origin

• Manage customs procedures for warranty replacements, claim returns, repair shipments, and re‑imports after repair
• Coordinate duty‑free re‑imports procedures and other special customs arrangements
• Develop case‑specific solutions in accordance with applicable EU and local customs requirements, including the BAP system where relevant HS Code Classification

• Determine and verify HS codes for technical and manufacturing products
• Collaborate with technical teams to obtain accurate product information and supporting documentation
• Ensure consistency between product descriptions, technical specifications, HS codes, and customs documentation

• Coordinate special export procedures for period‑end deliveries
• Review export transactions and resolve documentation issues during month‑end closing
• Align with warehouse, logistics, finance, and other internal teams to ensure timely shipment processing
• Provide practical guidance on export requirements and perform pre‑shipment documentation checks

• Identify opportunities to improve customs and export workflows
• Collaborate with IT and operations teams on ERP improvements and process automation
• Support the development of scalable and reliable customs compliance processes

• 3–5+ years of professional experience as a Customs Specialist, Customs Brokerage Manager, Export Compliance Specialist, or in a comparable customs operations role
• Strong practical knowledge of EU export customs procedures, rules of origin, and preferential trade agreements
• Hands‑on experience with EUR.
  1 certificates, Supplier’s Declarations, T2 procedures, and other export documentation
• Proven experience determining and verifying HS codes, preferably for technical or manufacturing products
• Experience communicating directly with customs authorities and managing third‑party customs brokers
• Practical…