Operations Specialist - Talent Community

About the company:

At the company, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use the company technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put the company center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment?

Come join us.

As a Global Operations Specialist, you are responsible for executing the shipment lifecycle for Ocean & Air shipments, ensuring data integrity is maintained at the highest standard, and proactively minimizing delays with urgency.

As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As the company continues to grow, there could be opportunities for future Fl exporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.

• Be responsible for executing the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintain communications with the company transportation and warehousing partners to facilitate the progress of shipments in transit.
• Work and communicate cross-functionally within the company
• Be a part of the frontline groups ensuring the highest standard of the company quality: shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities to improve and deliver great performance in your role.
• Own the data quality of our client's information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Team-centric mindset: obsessed with team outcomes, doing what it takes to deliver the team’s and their client’s expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).Fluency in English, both written and verbal.
• A "compliance first" attitude to keep our regulators happy and enthusiastic about the company since we operate in a heavily regulated industry.

• Make a Real-World Impact:Your work will directly help companies—from emerging brands to Fortune 500s—navigate the complexities of global trade.
• Unmatched Career Growth:We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
• Comprehensive Benefits:We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
• Support for What Matters:We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.

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Commitment to Equal Opportunity

At the company, our ability to fulfill our mission of making global commerce easy…