Manager of Logistics

Overview

At Wayfair, we’re redefining the furniture and home shopping experience and it all starts behind the scenes with a logistics operation that moves fast, stays reliable, and keeps our customers smiling. As our Department Manager of Logistics you’ll lead a high-performing team responsible for smooth and safe warehouse operations that keep our stores stocked, orders fulfilled, and shrink minimized.

This role is all about collaboration, innovation, and leadership. You’ll build strong partnerships across the store, working closely with Sales floor, Visual, Asset Protection, and more to ensure every part of the operation runs like clockwork. Your expertise in logistics and process improvement will drive continuous gains in safety, efficiency, and customer satisfaction.

If you’re a hands-on, entrepreneurial leader who thrives in a fast-paced environment and loves solving operational challenges with a people-first approach, this role is your chance to make a big impact on the future of retail logistics at Wayfair.

• Own Back-of-House Operations:
  Lead the team managing receiving, stocking, inventory control, and order fulfillment to keep the store running smoothly.
• Build Cross-Functional Partnerships:
  Collaborate closely with Sales floor, Visual, Asset Protection, Facility, Talent, and other teams to ensure seamless store operations.
• Champion Safety Culture:
  Develop and maintain a proactive safety environment that continuously reduces risks and protects your team.
• Drive Performance & Metrics:
  Monitor key logistics KPIs and implement process improvements to boost accuracy, speed, and customer satisfaction.
• Lead & Develop Your Team:
  Recruit, coach, and inspire operations managers and associates to deliver high performance and accountability.
• Streamline Processes:
  Identify opportunities to optimize workflows, eliminate bottlenecks, and innovate logistics operations.
• Communicate with Impact:
  Provide regular updates to leadership and peers on performance trends, challenges, and wins.
• Stay Hands-On:
  Be comfortable working in a fast-paced warehouse environment and ready to jump in to solve issues and keep things moving.
• Operate as “One Team”:
  You will support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

• Proven Leadership: 5+ years managing logistics, operations, or supply chain teams with a track record of driving results and developing talent.
• Process-Obsessed: A keen eye for spotting inefficiencies and a passion for building smoother, faster workflows that elevate the whole operation.
• Collaborative Spirit:
  Comfortable working across departments and synthesizing diverse perspectives into clear, actionable plans.
• Data-Driven Mindset:
  Skilled at using metrics and KPIs to inform decisions, measure success, and continuously improve.
• Hands-On Problem Solver:
  Ready to roll up your sleeves in a dynamic warehouse environment and jump in where needed.
• Fast-Paced Agility:
  Thrive in a rapidly evolving, high-energy setting where adaptability and quick thinking are key.
• Safety First:
  Committed to fostering a culture where safety is a shared value, not just a checklist item.
• Tech Comfortable:
  Familiarity with warehouse management systems and Google Suite (or similar tools) to keep your team on track.
• Flexible Availability:
  Ready to support operations with a schedule that includes early mornings, late nights, weekends, and occasional overnight shifts.

• Competitive Pay & Bonus:
  Earn competitive compensation with regular opportunities for performance-based increases and…