Field Service Technician; Neptune – South Atlanta, GA​/Macon, GA

Position: Field Service Technician (Neptune) – South Atlanta, GA / Macon, GA

Field Service Technician (Neptune) – South Atlanta, GA / Macon, GA

Join Stryker in the Field Service Technician (Neptune) role, based in South Atlanta, GA and Macon, GA.

What You Will Do

• Travel between hospitals based on assignment of service requests.
• Troubleshoot and resolve customer and product issues.
• Build positive relationships with Stryker customers, peers, and internal partners.
• Document service results in order to maintain accurate quality records.

Who We Want

• Self‑directed initiators who take ownership of work and drive productivity without prompting.
• Collaborative partners who build cross‑functional relationships to drive continuous improvement.
• Analytical problem solvers who identify root causes and recommend comprehensive solutions.
• Goal‑oriented developers focused on customer and requirements, delivering safe and robust solutions.
• Meticulous documenters with attention to detail.

Knowledge & Skill Requirements

• Open to work with bio‑hazardous materials and wear PPE.
• Willing to work overtime, overnight, and weekends as needed.
• Strong interpersonal, communication, and independent work skills.
• Highly organized, detail oriented, excellent time management.
• Ability to present ideas logically, meet daily deadlines, and work in stressful conditions.
• Physical capacity: lift up to 75 lbs occasionally and up to 20 lbs continuously; stand or walk for extended periods.
• Outstanding driving record.
• Proficiency in Microsoft Office; ability to interpret service bulletins, manuals, drawings.
• Experience with HIPAA and patient confidentiality policies.

Qualifications / Work Experience

• Minimum of 3 years technical service or equivalent experience preferred.
• Experience in biomedical equipment maintenance, repair, and installation preferred.
• Proficient with Microsoft Office and adaptable to new software.
• Capacity to explain and generate detailed guidelines and procedures.
• Valid driver’s license with good driving record.
• Required vaccinations may apply based on customer requirements.

Education / Special Training Required

• High School Diploma or GED required.
• University or formal technical training preferred.

What You Will Get

• Company vehicle for business use.
• Medical, Dental, Vision, and Prescription Drug Insurance.
• Matching 401(k) and discretionary contribution opportunity.
• Paid vacation/sick time.
• Basic life, AD&D, supplemental life insurance.
• Short‑term and long‑term disability insurance.
• Employee Assistance Program.
• Wellbeing program with incentives.
• Discounted employee stock purchase plan.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing;
Industrial Machinery Manufacturing;
Medical Equipment Manufacturing

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