Customer Engineer

** About NCR VOYIX
** NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY BASIC QUALIFICATIONS
* Clean Driving License required
* High School Diploma or equivalent years of related experience
* Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
* Experience in PC Hardware Maintenance and support. Works well with minimal supervision;
Good problem-solving skills;
Ability to pick up new skills quickly;
Ability to work under pressure;
Ability to meet deadlines and produce high quality work
* Excellent interpersonal skills/customer relationship skills required.
* High level of mechanical/electrical aptitude;
Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
* High level of personal integrity;
Support and promote teamwork and cooperative effort.
* Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.

Role Requirements
* Must be licensed to operate a motor vehicle in your jurisdiction, and agree to periodic and controlled review of telematics (GPS) data for risk analysis of driving behavior while conducting company business in a company provided vehicle (as applicable)
PREFERRED QUALIFICATIONS
* Associates degree / certifications in a Technology Field preferred.
* Previous experience in NCR or similar equipment is a plus.
* Recognized qualification within the Electronics or IT Domain preferred.
* EPOS maintenance or install experience is preferred;
Strong desktop hardware experience may be considered if EPOS experience is limited.

Offers of employment are conditional upon passage of screening criteria applicable to the job
** EEO Statement
** Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  

We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
** Statement to Third Party Agencies
** To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes*“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a  email domain.”
** Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction.
* May be requested to work outside of the assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
* Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
* Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, handheld terminals, and associated peripherals.
* Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
* Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
* Subject to required training and certification which may be required to work at height e.g., ladders, MEWP, and or use handheld power tools
* Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
* Build working relationships with customers and develop informal communication channels with customer account at the local level
* Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.
* Performs periodic…