Data Center Technical Lead

Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive business outcomes such as digital transformation, innovation, and operational agility. The company focuses on building an employee-first, performance-based culture and has over 25 years of experience supporting enterprise clients that are growing ahead of the market. Milestone provides solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now.

The culture aims to be collaborative and inclusive, empowering employees to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our knowledge base, we execute initiatives that deliver short-term and long-term value to our clients and apply continuous service improvement to IT. With Intelligent Automation, Milestone helps businesses accelerate IT transformation, focusing on business objectives and improving employee productivity. Through our partnerships and people-first approach, Milestone delivers industry-leading innovation.

We employ more than 3,000 people serving over 200 companies worldwide, and we are committed to revolutionizing how IT is deployed.

Title: Full-time Technical Team Leader – Data Center

Location: Atlanta, GA — Onsite daily Monday to Friday 8am–5pm with rotating weekends and holidays

We are seeking career-minded team players.

As a Data Center Lead, you will spend more than 50% of your time working alongside Data Center Technicians IC1 and IC2 in supporting installs, troubleshooting, and maintaining servers. The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience with computers and related knowledge is expected, along with added supervisory responsibilities.

• High School Diploma or Equivalent
• Basic knowledge of and hands-on experience with computer hardware
• High level of written and oral fluency in English
• Ability to learn new software quickly
• Multi-tasking
• Able to safely lift and move a minimum of fifty (50) pounds
• Work environments may include indoor areas that reach temperatures of 90+ degrees Fahrenheit during certain times of the year

• Oversees daily management of staff, including IC1, IC2 technicians
• Approve timecards
• Coach and mentor staff to achieve high quality results and high performance
• Conduct regular one-on-one employee status meetings to provide performance feedback as well as annual performance reviews
• Adhere to and apply the disciplinary process related to staff performance issues
• Provide explanations for operational performance results (explain why metrics/KPIs were missed, met, or exceeded targets)
• Provide input and suggestions for improving operational performance and efficiency in the local environment
• Screen and schedule burst labor resources for short-term projects
• Screen for technical capabilities and cultural fit, then recommend hires of long-term resources (work with recruiting team to interview candidates and suggest hires for backfills and new positions)
• Assist in onboarding and training of all new hires
• Manage local morale budget to ensure team morale is high
• Collaborate and share best practices with Data Center Leads in other locations (drive increased teamwork across regions)
• Other duties as assigned by management

Estimated pay range:
Will be discussed on screening call with Recruiter

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.