Brand Asset Manager

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai
, and Shanghai
, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

This position is responsible for the delivery and ongoing management of client-facing work, including fulfilling contractual agreements per SOW terms, meeting SLAs, ensuring quality assurance, and driving continuous process improvement. By maintaining strong processes, best practices, and establishing clear reporting and metrics across all client projects, the role ensures high-quality service delivery and the achievement of key milestones and performance metrics.

By facilitating open communication among cross-functional stakeholders and setting and maintaining clear expectations, this role ensures delivery of agreed-upon outcomes on time and within budget.

The role partners closely with dynamic, client-facing teams engaged in operational and content-related activities, supporting a portfolio of global companies where leadership, customer service, and process adherence are essential. The primary focus is leading cross-functional account teams to achieve project objectives and business outcomes, ensuring seamless day-to-day BAU (business-as-usual) operations, effective resource management, proactive risk and issue management, and the maintenance of standard operating procedures and reporting documentation.

The position requires strong operations management capabilities, project management leadership, strategic thinking, tactical execution oversight, and excellent communication skills.

As a proficient and inclusive leader, this role fosters the achievement of objectives while maintaining a people-centric focus. Leading by example, they demonstrate exceptional client-facing skills across a range of scenarios, from daily project operations to managing complex issues and proactively mitigating risks and challenges as they arise.

By infusing ICP core values of Curiosity, Collaboration, Adaptability, Focus, Creativity, Trust, and Inclusivity into their leadership approach, they will not only achieve success in this role but also contribute to the positive culture and growth of the organization.

This role reports to the Sr. Manager, Account Operations

Must be able and willing to collaborate across time zones to accommodate our global clientele and delivery teams.

• Identify opportunities for process optimization to streamline workflows, enhance efficiency, and effectiveness.
• Oversee daily account operations for all assigned work streams.
• Partner with Sr. Manager, Operations Management to develop, enhance, document, and manage operations processes, SOPs, toolkits, and best practices.
• Support in…