AM DriveThru Shift Leader

Drive-Thru Shift Lead - Chick-fil-A Glenwood Place

Chick-fil-A Glenwood Place is seeking an experienced and motivated Drive-Thru Shift Lead to oversee one of the most important parts of our business. This leader will guide our Drive-Thru operations with excellence, motivate team members to achieve results, and create a welcoming guest experience from start to finish.

Pay Range: $18.00 - $19.00 per hour

Shift Availability:
Day time Position 5:00 AM - 5:00 PM or Night Time Position 11:00 AM - 11:00 PM (must have full availability for this shift)

Important:
All applicants must submit a resume to be considered for leadership positions.

Skills & Attributes:

* Desire to lead, train, motivate, and inspire others

* Strategic thinker; goal-oriented; technically competent

* Strong communication skills for handling difficult situations and leading teams

* Dependable and results-driven leader

* Outgoing, friendly, and patient demeanor

* Track record of achievements; ability to motivate team to increase car count

* Passion for ongoing training/education in the restaurant industry

* Results-oriented and quick decision maker

* Strategy and data-driven mindset

* Ability to maximize positive situations and de-escalate challenges

Requirements:

* Ability to open the restaurant

* Friday and Saturday availability required

* Minimum 2 years management experience

* Exceptions to any requirement may be made at the discretion of the Operator

Role Responsibilities

The Drive-Thru Shift Lead's responsibilities will be divided into four categories:

1. Operational Disciplines

* Outside

Experience:

Strategy Execution

* Weather Strategy

* IPOS Strategy

* Outside Meal Delivery Strategy

Drive-Thru Cockpit

* Tornado Bagging Strategy

* Beverage/Dessert Assembly Strategy

* Window Execution

2. Performance Expectations

* Meet and exceed service time goals

* Ensure order accuracy scores remain high

* Achieve daily sales goals

3. Administrative Responsibilities

* Track team member attendance

* Manage resources, technology, small wares, and equipment

* Plan weekly position setups, including break strategies

* Conduct quarterly team member evaluations

4. Team Leader Training & Development

* Checklist Training

* Operational Discipline Training

* Execution Training

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. The Glenwood Place location opened in June 2016. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.