Associate Director Operations and Occupancy

Job Title:

Associate Director Operations and Occupancy

Location:

Summerville Campus

Regular/Temporary:
Regular

Full/Part Time:
Full-Time

Job

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world‑class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real‑world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG statement of core values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG statement of core values and code of conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://.

Location Augusta University-Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912. Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904.

The Associate Director of Operations and Occupancy serves as a strategic leader within Housing and Residence Life, responsible for overseeing the day-to-day operations and occupancy management of all student housing. This role supervises key staff, including the Operations Coordinator and Assignment Coordinator, and plays a critical role in optimizing the use of the housing management system, Star Rez. The Associate Director will engage in significant hands‑on work within Star Rez to support room assignments, occupancy tracking, student billing, and process automation, while also driving enhancements in Portal

X and other related modules.

Lead the management and optimization of housing systems to improve operational efficiency across the department. Platforms include, but are not limited to, Star Rez, Annuity, and Personna. Collaborate closely with the Associate Director of Housing to advance the use of Star Rez modules for student engagement and programmatic initiatives, maintain accurate and up-to-date occupancy records, reports, and documentation, provide oversight for Living Learning Communities (LLCs) in collaboration with LLC Coordinators, oversee all aspects of student housing operations, coordinate early arrival and late stay accommodations in partnership with key campus departments.

Responsible for assisting with all aspects of management of the Star Rez Housing Management system, including back‑end testing and development of housing contract and lease processes, interim and break housing processes, returner self‑selection, room profiling, data cleaning, and data extraction. Develop, implement, and communicate housing assignment policies and procedures to ensure consistency and clarity. Analyze occupancy trends and recommend strategies to optimize revenue generation while supporting university enrollment goals.

Oversee operational projects to ensure the housing management system is…