Studio+ Customer Consulting - TMT - Manager

Location:

Atlanta, Boston, Chicago, New York, Washington

We are seeking a seasoned Growth Consulting Manager to lead customer transformation programs from vision to execution for our clients in the TMT sector (Technology, Media, Telecom). This role focuses on shaping strategy, designing future state experiences, and leading cross-functional teams across multiple channels to deliver measurable business outcomes for our clients. The ideal candidate is equally adept at setting clear transformation strategy and roadmap and managing execution of initiatives.

The ideal candidate brings a strong foundation in growth, marketing, customer transformation, digital delivery, and consulting leadership, with an understanding of how emerging capabilities—including data, automation, and AI—are beginning to reshape customer engagement and marketing operations. You do not need to be an AI or Technology specialist, but you should be informed, curious, and able to incorporate evolving capabilities into modern customer programs.

This candidate will help grow our marketing practice by managing high impact consulting projects, contributing to business and practice development, and training senior consultants and consultants.

• Marketing Transformation Leadership: Define the transformation vision and roadmap across marketing strategy, operating model, and execution for clients in the TMT sector.
• Team Leadership: Lead, inspire, and mentor a team of growth strategists, martech/data specialists, designers and marketing operations specialists.
• End-to-End Transformation Delivery: Oversee the design and implementation of scalable growth & marketing ways of working - including planning, workflow, governance, and AI-enabled content and campaign operations.
• Client Relationship Management: Act as a trusted partner to client growth, marketing, digital, and customer experience leaders - aligning stakeholders, driving decisions, and ensuring measurable outcomes.
• Practice Growth: Support the Practice leaders by developing commercial proposals, packaging solutions and offerings, developing thought leadership, and helping with recruiting.
• Innovation & Enablement: Build continuous understanding and knowledge of the latest AI-driven marketing innovation and tools, and how they can be applied to drive personalization at scale, improve campaign effectiveness and efficiency, and optimize processes and operations.

• Bachelor’s degree in marketing, Communications, Design, or related field; advanced degree a plus
• 7+ years of experience in growth, marketing or customer experience consulting roles
• Proven track record leading growth strategy and execution programs and/or customer‑facing transformation initiatives from strategy through execution
• Expertise across growth strategy, performance marketing, marketing processes and organization design, martech, CRM, campaign development & activation across paid and owned channels
• Significant experience in any of the following sectors:
  Media & Entertainment, Technology, Telecommunications
• Experience managing large global teams in distributed, hybrid, or offshore/onshore models
• Demonstrated ability to balance strategic oversight with hands‑on direction
• Excellent communication, storytelling, and problem solving‑solving skills
• Strong client‑facing presence with the ability to influence stakeholders and propose solutions complex business challenges
• Passion for mentoring and developing talents
• Curiosity and/or experience in AI-driven marketing
• Willingness for travel as follows: in office 2-3 Days/week, 50% domestic travel
• The ability and willingness to travel and work in excess of standard hours when necessary
• Access to reliable transportation to/from the EY office and client sites. A driver’s license is strongly recommended as ride share and public transportation options may not be available in all locations

• Lead high impact‑impact growth, marketing, and customer transformation programs at the intersection of strategy, experience, and delivery
• Work closely with senior clients to shape how…