Vice President Of Operations

The Vice President of Operations (VPO) is a senior executive responsible for overseeing the operational performance and success, financial results, and brand compliance of the company’s hotel portfolio. This role provides direct leadership to General Managers and works closely with ownership, asset management, and corporate support teams to drive revenue, control costs, elevate guest satisfaction, and ensure operational excellence across all properties.

The position will report directly to the President of the Company.

The portfolio consists of five midscale hotels (110 rooms or fewer each), primarily select-service, with one full-service hotel. The ideal candidate is a hands-on operator with strong multi-property leadership experience who is equally comfortable in the field and at the executive table.

• Serve as the primary contact of multiple hotels for operations, sales and marketing, and implementation of brand/corporate initiatives, and will be accountable for directing management and employee functions at any of the properties
• Provide direct oversight and leadership to all General Managers
• Establish and enforce operational standards, SOPs, safety standards and best practices across the portfolio
• Evaluate daily operations and implement measures to improve and exceed guest satisfaction and operational efficiency
• Ensure consistent execution of brand standards, QA compliance, and brand audits
• Serve as the senior operational liaison between ownership and on-property leadership and takes ownership and responsibility of hotel operations and success (operationally, strategically and financially)
• Conduct regular property visits and detailed operational reviews
• Ensures all properties are performing in compliance with management company’s standards
• Assisting in the ramp up of the managed hotels to be the leading hotels in each respective market

• Drive property-level profitability through expense controls, labor management, and operational efficiencies
• Utilize all tools and resources provided by the Company to maximize efficiency, productivity and profitability and ensure all on-property staff do the same
• Review and analyze monthly financial statements, forecasts, and operating metrics
• Partner with GMs and corporate leadership on annual budgets and reforecasts
• Hold property leadership accountable to revenue, GOP, and flow-through targets
• Support and promote aggressive revenue management strategies in coordination with revenue managers and brands
• Review expenses submitted by GMs on a regular basis and provide feedback
• Review and approve orders over a certain amount after reviewing with President
• Ensure hotels are meeting operational budgets
• Manage expenses to be within annual budgetary guidelines
• Verify each managed hotel is maintaining all working capital accounts at minimum balances (i.e. following up on Accounts Receivables from customers as well as Accounts Payables to vendors).
• Provide direct operational oversight of the full-service hotel, including F&B, banquet operations, and service delivery
• Ensure food & beverage profitability, cost controls, and guest experience standards
• Support banquet sales execution and operational readiness
• Recruit, coach, and develop General Managers and senior property leaders
• Assist hotel management and teams in successful completion of all goals, plans, and reports
• Update and discuss adverse incidents, operational issues, claims, and customer service issues for impact and corrective processes
• Establish performance expectations, KPIs, and accountability structures
• Lead succession planning and leadership development initiatives
• Address performance issues decisively and constructively
• Proactively coach, motivate, reward and correct associates
• Coach and council management teams to ensure key performance is met
• Ensure on-going training, promotions, performance reviews, employment termination, and disciplinary measures are administered according to policies and procedures
• Be well-versed in each brand's Quality Assurance Guidelines and monitoring and confirming that each managed hotel is meeting and / or exceeding such brand standards
• Monitor and…