Senior Manager, Claims

USA Truck has recently returned to be locally owned. We are still in the process of changing systems over to USA Truck, so this job posting is housed on the DB Schanker system.

The Sr Claims Manager is an experienced and strategic role that will oversee and manage bodily injury, property damage and cargo claims arising from trucking and transportation operations. This role is critical for ensuring timely and effective claims resolution, minimizing exposure, and supporting the company’s commitment to safety and compliance. The ideal candidate will bring deep expertise in investigating and overseeing trucking bodily injury claims, strong negotiation skills, and a proactive approach to claims management.

• Manage and oversee complex bodily injury claims related to trucking accidents, including litigation and pre-litigation matters
• Serve as the primary point of contact for internal stakeholders, insurers, and legal counsel
• Evaluate claim exposure, set reserves, and develop resolution strategies in alignment with company goals
• Lead investigations into accidents, including reviewing accident reports, medical records, and legal filings
• Collaborate with safety and operations teams to gather facts and support claim defense
• Monitor and report on claim trends, costs, and outcomes to senior leadership
• Participate in settlement negotiations and mediations, ensuring cost-effective and fair resolutions
• Provide training and guidance to junior claims staff and contribute to continuous improvement initiatives
• Develop and implement standardized practices and procedures related to the handling of claims, setting of reserves, documentation of claim files, and all other matters related to the effective and efficient operation of the claims team

• Bachelor’s degree required;insurance-related certifications(e.g., CPCU, AIC) preferred
• Minimum of 5+ years of experience handling bodily injury claims, with a strong focus on trucking or transportation
• In-depth knowledge of liability, insurance coverage, and litigation processes
• Proven ability to manage high-exposure claims and work effectively with legal counsel
• Strong analytical, negotiation, and communication skills
• Proficiency in claims management systems and Microsoft Office Suite
• Ability to travel occasionally for mediations, depositions, or site investigations