Regional Manager, Southeast

As a Regional Manager for our Scrubs & Beyond stores, you play a critical role in bringing our mission to life: making hard days easier for our customers, our teams, and our communities. You are responsible for the people development and operational excellence of a group of stores, leading with both heart and discipline to ensure strong performance and a consistent, elevated customer experience.

Through spirited leadership, empathetic coaching, and rigorous execution, you set the standard for how we operate, how we serve, and how we show up for one another. You balance vigilance in the details with big-picture thinking—driving sales, profitability, and operational efficiency while fostering an engaged, inclusive culture. As a Regional Manager, you are a brand steward who helps grow our business, strengthen our culture, and ensure every store delivers a meaningful and memorable shopping experience.

• Lead with energy and purpose through selling effectiveness, customer engagement, and operational excellence to drive sales and profitability.
• Champion an exceptional customer experience that reflects our commitment to empathy, care, and service—especially on our customers’ hardest days.
• Use metrics thoughtfully and rigorously, taking action to continuously improve store and regional performance.
• Execute group sales strategies to meet or exceed regional sales plans.
• Develop, coach, and manage talent consistently and comprehensively, building strong teams and future leaders.
• Recognize, celebrate, and reinforce performance that exceeds expectations; address underperformance with clarity, empathy, and accountability.
• Review and analyze financial and operational reports to identify opportunities, mitigate risk, and drive sustainable results.
• Identify, implement, and scale best practices with consistency and vigilance across all stores.
• Stay informed on competitive activity and trends; communicate insights effectively to store operations and merchandising partners.
• Actively model and drive the company’s cultural vision and values in every interaction.

Required Skills/Abilities:

• Sees possibility and opportunity, even in challenging or ambiguous situations.
• Demonstrates sound judgment, professionalism, and care in conduct and communication.
• Leads with humility and focuses on outcomes.
• Brings a roll-up-your-sleeves mindset—willing to step in, support, and solve.
• Collaborates openly and builds trust across teams and functions.
• Sets bold goals and pursues them with rigor, discipline, and urgency.
• Dependable, resilient, and accountable to commitments.
• Demonstrates unquestioned personal and business integrity.
• Leads with empathy while maintaining high standards and clear expectations.

Education and Experience

• 5+ years of multi-unit specialty retail leadership experience.
• Formal education preferred.
• Proven ability to meet and exceed sales and profit goals.
• Demonstrated success delivering both short-term results and long-term business growth.
• Ability to work independently while consistently achieving performance expectations.
• Strong verbal and written communication skills with the ability to influence partners at all levels.
• Comfortable leading through ambiguity with optimism, agility, and confidence.
• Ability to work a flexible schedule to meet business needs, including evenings, weekends, and holidays.
• Ability to travel weekly to stores; travel required approximately 50–75%.