Manager of Information Technology, Logistic Center

How you'll help us Keep Climbing (overview & key responsibilities)

Manager of Information Technology – Logistic Center will be responsible for leading a team that processes and supplies the computer equipment used by Delta Air Lines worldwide. This includes receiving, storing, kitting, shipping, disposal, and asset management of the equipment. This position interacts extensively with the equipment ordering team, Project Coordination, Hardware Certification, Network, Finance, Supply Chain Management, Airport Customer Service, and other IT teams.

The position is based at the Delta Forest Park Logistics Center.

• Manage a large organization
• Partner with appropriate IT teams to deliver all funded project initiatives related to Field Operations
• Ensure established incident metrics and service levels are met and look for improvement opportunities
• Responsible for development and execution of both the operating and capital plans and responsible for achieving those financial objectives
• Manage service requests to established service levels (Inventory, staging, and shipping)
• Leads through demonstration of Delta’s core values as outlined in the Rules of the Road
• Responsible for providing leadership to direct reports supporting teams and the operation
• Develops strategic plans which includes strategy development, plan development and execution
• Communicate a compelling view of the IT organization’s purpose and values in a way that helps others understand the importance and impact of their contributions
• Work with team members to develop specific behaviors, technical/soft skills or knowledge needed to ensure sustained performance and to prepare for success in new responsibilities
• Participate in IT Working Groups

• 5+ years of IT management leadership experience
• 5+ years of experience with logistics and a warehouse environment
• 5+ years of experience with Asset Management
• 5+ years of experience with Service Now or equivalent Service Management tool
• 5+ years of experience with a computer staging center
• 3+ years of experience with Excel
• Ability to be effective in a high pressure environment
• Availability to travel up to 20% of the time both domestically and internationally
• Extensive leadership experience in managing complex projects within cross functional teams
• Experience managing and executing multiple priorities in a timely manner
• Exemplify a world class competitive mindset for implementing continuous improvement methodologies
• Excellent leadership skills with experience leading teams and direct reports
• Ability to influence and drive change at all levels of the organization
• Must have excellent written and oral communication skills
• Able to anticipate roadblocks and plan appropriately to mitigate risks
• Able to represent Delta in the community (government, non-profit agencies, fundraising initiatives)
• Open to new ideas, embrace change and exemplify a world class competitive mindset for implementing continuous improvement methodologies
• Strong conflict management skills and is always willing to make the difficult decisions in the best interests of the organization
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

• Open to new ideas, embrace change and exemplify a world class competitive mindset for implementing continuous improvement methodologies
• Strong conflict management skills and is always willing to make the difficult decisions in the best interests of the organization

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits…