Electrical Service Manager

The Electrical Service Manager is responsible for leading and developing the electrical service department, overseeing technicians, coordinating service projects, and ensuring high-quality delivery of electrical maintenance, repairs, and small-scale installations. This role focuses on operational excellence, customer satisfaction, team leadership, financial performance, and adherence to safety and compliance standards.

• Foster a culture of superior customer service across all service technicians and support staff.
• Promote and enforce the use of company initiatives, technologies, and standard operating procedures.
• Ensure efficient utilization of company resources, tools, and support systems.
• Collaborate with branch leadership, regional directors, and business units to align departmental goals with company objectives.
• Support the company's culture of employee development, training, and career growth.

• Oversee daily service operations including scheduling, dispatching, and job coordination.
• Ensure timely and professional execution of electrical service calls, preventive maintenance programs, and emergent repair work.
• Develop scopes of work, cost estimates, and budgets for service projects.
• Monitor job progress and ensure completion within expected timelines, budgets, and quality standards.

• Serve as primary contact for service clients, addressing concerns, clarifying requirements, and ensuring client satisfaction.
• Maintain long-term relationships with key clients to support continued growth and recurring business.
• Conduct periodic client reviews and site visits to evaluate performance and identify future opportunities.

• Provide technical guidance and support to service technicians on troubleshooting, electrical repairs, system upgrades, and code compliance.
• Stay current on emerging technologies, electrical codes, industry standards, and best practices.
• Oversee complex or high-risk service tasks requiring advanced knowledge and decision-making.

• Hire, train, mentor, and evaluate service technicians and support staff.
• Promote a positive team environment focused on accountability, communication, and professional development.
• Conduct performance evaluations and establish technical training plans.

• Oversee service department financial performance, including billing, labor utilization, revenue targets, and profitability.
• Monitor expenses and ensure responsible use of materials, tools, equipment, and subcontracted services.
• Support estimating and proposal development for service contracts and time-and-materials work.

• 5+ years of experience (preferred) in electrical service, maintenance, or electrical contracting, including leadership responsibilities.
• Strong understanding of electrical systems, troubleshooting methods, and service operations.
• Proven ability to manage budgets, service schedules, and multiple concurrent service technicians.
• Experience with electrical estimating, cost controls, and proposal development.
• Proficiency with industry tools and software (e.g., service management platforms, Bluebeam, estimating tools - Accubid).
• Excellent communication, leadership, and problem-solving skills.
• Ability to interpret and apply electrical codes, standards, and safety practices.
• Strong customer service orientation and ability to build long-term client relationships.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals.

In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.