Regional Director

Job Title
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Regional Director Department
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Property Management Reports To
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Director of Operations FLSA Status
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Exempt Position Summary
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The Regional Director will be directly responsible for a portfolio of multifamily properties. This position supports and executes property management strategies by implementing action plans that promote the individual property business plan as well as policies, procedures and practices that have been established by Gallery Residential. The Regional Director will assist the Director of Operations in overseeing and directing the overall property management operations.

This position will also assist with new business development related to Gallery Residential’s portfolio. This position will ensure the department’s operations meet or surpass industry standards, motivate and cultivate team members, and meet the company’s strategic objectives. The Regional Director must be a leader who is able to attract, advise, and present to current and potential clients the value of choosing Gallery Residential.

The Regional Director is also involved with creating and inspiring the culture along with protecting the brand of the organization.

• Journey Visionary:
  Work with teams to prioritize solutions and provide frameworks that will drive journey metrics.
• Passion & Innovation:
  Deeply understand pain points and business opportunities and relentlessly focus on solving them through innovation piloting across people, process, and technology.
• Organizational Ambassador:
  Engage with customers, associates, and stakeholders to understand and prioritize based on needs and operational realities.
• Project Management:
  Create and maintain clear and sequenced plans to successfully launch pilots considering various rollout milestones.
• Change Management:
  Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes.
• Community Service:
  Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities.

• Partner with Director of Operations to develop and implement the policies, procedures, and practices for Gallery Residential.
• Lead teams based on the core values of Gallery Residential and promote the positive culture.
• Develop the annual budgets for the properties in the Regional Director’s portfolio and ensure that the property is achieving the approved business plan.
• Works with accounting team to evaluate financial statements, reconcile monthly statements against approved budget and address how to resolve gaps in the financial performance.
• Create a strong and positive relationship with clients and communicate on a regular basis.
• Recruit, interview, hire and train team members reporting into Regional Director’s portfolio.
• Promotes positive client satisfaction through the analysis of reputation management reporting and rewarding team members for positive results.
• Research, develop, and implement best practices, procedures, and metrics to increase the productivity, efficiency, and reporting capabilities of the department.
• Involved with the presentations to new business clients by presenting ideas and analysis for prospective properties.
• Ensures that the appearance of the communities meet Gallery Residential and owner’s expectations by performing monthly inspections and audits. Any concerns should be reported to senior leadership and ownership.
• Facilitate regular training sessions with team members, identify training needs, and recommend additional training for the properties in the portfolio as needed.
• Enforce all departmental and company-wide policies, procedures, and performance standards and provide coaching and corrective discipline, as necessary.
• Assist marketing team to implement various…