Sr. Manager, Operations US&C

Overview

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. RBI is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their core values, employee and franchisee relationships, and long track records of community support.

Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Sr. Manager, Operations Performance Support is a field-based leader of operator-coaches with 3 direct reports who are deployed on projects such as new restaurant openings (NROs), distressed portfolio integrations, and targeted operational interventions. This role creates and executes the model that provides shoulder-to-shoulder coaching with restaurant leadership teams, embedding routines, accelerating adoption of Popeyes standards, and stabilizing operations during periods of change.

• Lead, develop, and inspire a team of Operations Performance Support Coaches, ensuring consistent coaching quality and accountability.
• Manage deployment of Coaches to projects such as NROs, portfolio turnarounds, or operational interventions.
• Serve as point leader for distressed portfolio acquisition integrations, ensuring restaurants stabilize quickly under new ownership.
• Partner with FBPs and OPs to align execution work streams with long-term franchisee business plans.
• Ensure team provides shoulder-to-shoulder coaching with RGMs and restaurant leaders during assignments.
• Drive rapid adoption of brand standards, food safety, and guest service fundamentals.
• Oversee restaurant readiness and ramp-up during NROs, accelerating guest adoption, team engagement, and sales growth.
• Lead turnaround playbooks for underperforming or distressed restaurants, embedding sustainable routines.
• Collaborate with Development and Training on NRO readiness, staffing, and post-opening support.
• Serve as a brand steward in the field, reinforcing Popeyes values and culture in every engagement.
• Provide structured feedback from project work to inform systemwide initiatives and tools.

• Bachelor’s degree in Business, Hospitality, or related field preferred (or equivalent experience).
• 7+ years of multi-unit leadership in QSR, retail, or hospitality, with proven turnaround or NRO experience.
• Prior experience leading field-based teams in a franchise environment highly preferred.
• Field-based role with 80% travel, sometimes requiring weekends.
• Projects may last multiple weeks, with team deployment varying by scope (e.g., NRO ramp-up vs. distressed portfolio stabilization).
• Demonstrated ability to drive rapid operational improvement and guest satisfaction.
• Exceptional coaching and people development skills.
• Strong project management ability, balancing multiple deployments simultaneously.
• Root-cause problem solver who thrives in high-change, high-pressure contexts.
• Strong financial acumen and ability to support franchisees through transitions.
• Excellent communicator and relationship-builder with franchisees, operators, and internal leaders.
• Willingness to travel extensively (80%), including nights and weekends as needed, with flexibility to accommodate last-minute travel.
• Comfortable with extended field deployments away from home.
• High integrity, accountability, and commitment to delivering results the right way.
• Demonstrated ability to influence without authority and navigate challenging stakeholder conversations with professionalism…