VP, Global

The VP, Global Renewals owns the global SaaS subscription & maintenance renewals across high-touch, mid-touch, and low-touch models. This executive drives retention, expansion, and services revenue while scaling and automating renewal operations worldwide. The role oversees a global organization of 150+ employees across the Americas, APJ, and EMEA, fostering a culture of accountability, collaboration, and operational excellence.

• Leading end-to-end renewal operations for strategic, mid-market, and SMB customers globally.
• Partnering with Customer Success Executives and Account Executives to align roles, streamline engagement, and drive joint strategic renewal planning.
• Collaborating pre- and post-renewal to mitigate risk, enable product swaps, and preserve revenue through creative pricing and risk management plays.
• Developing and executing strategies to increase multi-year deal adoption, while maintaining uplift % and improving overall renewal rates.
• Overseeing automation initiatives-including billing platforms, payment portals, and workflow tools-to scale mid- and low-touch renewal motions.
• Redesigning our strategic renewal motion for Enterprise accounts
• Managing regional renewal leaders and cultivating a high-performance, inclusive, and collaborative team culture.
• Analyzing churn, attrition, and customer health data to identify retention drivers and embed the voice of the customer into renewal strategies.
• Owning forecast accuracy, renewal predictability, and expansion pipeline visibility.
• Leading change management efforts tied to process optimization, technology enablement, and continuous improvement across the renewal lifecycle.
• Partnering with marketing and enablement teams to develop renewal-centric collateral, pricing plays, and competitive battle cards.
• Ensuring global awareness of region-specific compliance, commercial norms, and contractual considerations impacting renewals.

• Experience leading SaaS subscription & maintenance renewal motions at scale across diverse customer segments in a multi-billion dollar company.
• Experience managing and scale high-touch, mid-touch, and low-touch renewal processes.
• Have experience in strategic and operational leadership driving automation, efficiency, and multi-year contract adoption.
• Experience managing large, distributed teams across multiple global regions.
• Collaboration skills with cross-functional teams including Sales, Customer Success, Marketing, Product, and Finance.
• Experience improving renewal forecast accuracy, reducing churn, and increasing customer lifetime value.
• Experience leading change management initiatives and technology-driven transformation to support scale.

Location:

US (Alpharetta, GA, Dallas TX)

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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