Permit Services Supervisor

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Atlanta, GA, US

3 days ago Requisition

Salary Range: $60,000.00 To $76,000.00 Annually

PERMIT SERVICES SUPERVISOR

Why This Role Matters:

The Permit Services Supervisor provides day‑to‑day oversight, and operational direction for CPL’s city/client permitting functions. This role supervises Permit Technicians, ensuring consistent, high‑quality service delivery to applicants, contractors, developers, and members of the public. The Supervisor is responsible for making intermediate‑to advanced‑level decisions related to permit administration, process workflow, staff workload distribution, and the resolution of complex permitting issues. The Permit Services Supervisor coordinates permitting activities with planning, engineering, building, and code enforcement teams.

The role evaluates processes, implements improvements, and ensures compliance with municipal ordinances, state regulations, and internal policies. This position requires strong technical expertise, sound judgment, and the ability to mentor and guide permitting staff in a fast‑paced environment. This position is based in CPL’s Client (City) location.

What You'll Do:

Supervision

• Provide direct supervision to Permit Technicians, including daily work direction, mentoring, performance management, and training.
• Assign and monitor workload to ensure timely and accurate processing of permit applications, inquiries, and public service requests.
• Conduct regular team meetings to communicate updates, resolve workflow challenges, and reinforce consistent standards and procedures.
• Support staff with complex permitting cases, offering guidance and authoritative decisions as the escalation point for difficult or unusual applications.
• Participate in hiring, onboarding, evaluations, disciplinary actions, and professional development planning.

• Oversee the intake, review, routing, and issuance of permit applications, ensuring compliance with zoning, building codes, and city processes.
• Interpret and apply municipal codes, ordinances, policies, and state requirements to permitting decisions.
• Approve or deny routine and semi‑complex permits within delegated authority; recommend approval for complex permits requiring higher‑level review.
• Analyze workflow efficiency and recommend operational improvements, technology enhancements, staffing strategies, and updated procedures.
• Ensure accurate maintenance of electronic permitting records, project tracking, and data reporting systems.
• Resolve customer service issues, applicant disputes, or discrepancies in submitted documentation.
• Serve as a higher‑level liaison between applicants, contractors, developers, architects, engineers, code professionals, and internal departments.
• Provide expert guidance on application requirements, submittal standards, development processes, fees, timelines, and regulatory expectations.
• Represent the permitting department in interdepartmental meetings, pre‑application conferences, and process improvement initiatives.
• Deliver clear, consistent information to the public through written communication, phone consultation, and in‑person interaction.

• Maintain and improve permitting forms, checklists, standard operating procedures, and training materials.
• Ensure proper archiving, scanning, digital conversion, and retention of records in accordance with records management policies.
• Support implementation and optimization of permitting software systems; assist with user support and training.

What You Bring:

• High School diploma, 2 or 4 year degree preferred
• Minimum of Seven (7) years of permitting or municipal experience, including two (2) or more years in a supervisory or lead role.
• Permit Technician (ICC) certification preferred, additional ICC certifications a plus.
• Experience working with architects, engineers, contractors, developers, and municipal review staff strongly desired.
• Advanced knowledge of permitting processes, zoning regulations, building codes, and municipal development procedures.
• Strong…