Atlanta, Georgia – Community Area Manager – Affordable Programs

Career Description

Columbia Residential is looking for a Community Area Manager located in Atlanta, Georgia to become a part of our team! As a member of the Columbia Residential family, you will become an integral contributor to fulfilling the mission and vision of the company.

The Community Area Manager is the result‑driven leader responsible for achieving exceptional financial performance goals and maintaining the physical condition and marketability of properties for 3 to 5 communities (including their own). Effectively develops and leads strong property management, compliance, leasing, maintenance, and resident services teams to accomplish short and long‑term objectives for assigned portfolios and established performance benchmarks. Maintain a high degree of trust, loyalty, and truthfulness as a fiduciary of Columbia Residential.

Direct Reports: Community Managers, Assistant Community Managers, and Senior Community Managers.

• Responsible for achieving financial performance objectives and managing the portfolio’s financial operations following company and regulatory guidelines.
• Effectively develops and leads strong property management teams to accomplish short and long‑term objectives for assigned portfolios and established performance benchmarks.
• Consistently proves to be the dependable and knowledgeable leader of the management team.
• Ensures complete and accurate information about prospective and current residents is recorded and all documents meet legal requirements and conform to company policies and procedures (execution of the lease, application, eviction process, etc.).
• Collaborates to set operational goals for each property and establishes company standards for property operations, leasing, collections, customer service, and workplace safety.
• Fosters a professional image in all aspects of property operations by setting a positive example to his/her staff.
• Can be relied upon to carry out the responsibilities efficiently and effectively.
• Enforces and adheres to company policies, rules, and regulations.
• Represents Columbia Residential to the public and collaboratively develops a partnership with public officials, businesses, and agencies.
• Demonstrates sound decision‑making ability.
• Able to effectively problem‑solve issues and create positive outcomes.
• Follows instructions and completes tasks as assigned.
• Ensures that issues are thoroughly addressed and effectively resolved.
• Displays understanding of standards of performance. Communicates these and other necessary standards to property personnel. Measures performance against these standards.
• Demonstrates exceptional customer service skills.
• Consistently participates in team and project meetings.
• Effectively utilizes training, coaching employee evaluations, and other means to ensure employee’s performance consistently meets or exceeds standards of performance. Where necessary, address weaknesses in performance.
• Demonstrates effective use of management skills including motivation, evaluation, delegation, and supervision. When necessary, displays competence in recruiting, selecting, hiring, and training of new employees.
• Preserves and respects resident and applicant confidentiality.
• Ensures program compliance: REAC, LIHTC, HUD, other agencies, and lenders.
• Implements solid procedures for the collection of rents on a timely basis, as well as strong efforts to recover lost income due to write‑offs.
• Understand the budget process through analysis of operating statements and develop strategies to meet or exceed budgeted levels of income and expense.
• Effectively utilizes the tools available (statements, etc.) to monitor property performance.
• Maximizes income to the property through increased rental rates, collection of miscellaneous income, effective resident retention programs, etc.
• Oversees preparation of annual operating budgets and performs budget projections for all properties.
• Analyzes actual income and expenses against approved budget guidelines, directs corrective action, and requests appropriate budgetary adjustments.
• Conducts financial results reviews with Community Managers, Assistant Community Managers, and…