Sr Director Operations

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:
This Sr Director of Operations position focuses on delivering exceptional client service while overseeing comprehensive facility operations at a large-scale airport facility. In consultation and collaboration with senior leadership, you'll oversee the operation, staffing, performance and development of the on-site facility management team. As a Leader within the region, this position leads and drives the annual strategy, planning, budgeting and reporting.

You'll serve as the primary client interface, ensuring seamless service delivery through strategic relationship management, vendor coordination, and operational excellence. The role encompasses managing environmental and safety programs, developing budgets, and leading both internal teams and external suppliers to achieve key performance indicators and service level agreements.
What your day to day will look like:
Your primary focus (40-60% of time) will be relationship management and operations, where you'll maintain client satisfaction through responsive leadership and creative problem-solving. You'll conduct quality assurance audits, foster a safety-first culture, and coordinate with vendors and suppliers on performance goals and contract negotiations. Additionally, you'll spend time (20-40%) on people management, providing clear expectations and performance feedback while mentoring team members.

You'll also lead strategic planning initiatives and collaborate with senior leadership on regional operations. Smaller portions of your day will involve executive reporting duties, budget variance analysis, and capital/expense budget oversight.

Required Qualifications

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis

• Minimum 7 years of facility management experience including knowledge of building systems, mechanical/electrical systems, architectural maintenance, and instrumentation/automation

• Proficiency in Microsoft Office Suite programs (Word, Excel, PowerPoint, etc.)

• Strong organizational and management skills with ability to multitask and work both independently and in teams

• Excellent interpersonal, supervisory, and customer service skills in a dynamic work environment

• Outstanding business writing and verbal communication abilities with strong analytical skills

• Detail-oriented approach with proven success working with subcontractors/vendors on mutual safety objectives

Preferred Qualifications
MBA degree. 7+ years of relevant facility management experience.
Location
Atlanta - Hartsfield-Jackson International Airport (On-site) - Candidate must be a resident of Atlanta, GA at the time of position start date.
Work shift
Standard business hours - specific shift details to be confirmed
Salary
$145,000 - $211,000 plus 25% bonus
This position does not provide visa sponsorship.  Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site
-Atlanta, GA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of…