Commercial Delivery Director

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Commercial Delivery Director
Reporting Relationships
Direct Manager:  Global Head of Commercial Delivery & Resilience
Direct Reports: N/A
Role Summary
The Commercial function was created to support Corporate Solutions growth with stronger profit margins. The key levers to achieve this are securing more income for the valuable scope we deliver, cross-selling higher margin products, driving productivity, finding ways to benefit from our scale and changing our commercial contract models and pricing.
The Commercial Delivery Director is an essential role on the team. Working closely with regional and global Commercial, Finance, Operations and Account team members, this role will be responsible for Client Baseline Due Diligence, enabling Work Dynamics accounts to develop budgets, drive and measure cost savings and improve profit margins for the firm. It will require strong financial acumen, commercial knowledge, high levels of analytical and communication skills, attention to detail, project management and a bias toward collaboration and teamwork.
The Commercial team brings together people with diverse business skills and backgrounds and is a development pathway for talent, enabling people to expand their account management, product, operations, sales, finance, legal or supply chain experience into a broader commercial scope.
Responsibilities
The Commercial Delivery Director will work closely with the Global Head of Commercial Delivery, along with the Commercial Delivery team to perform Commercial Due Diligence for new and expanding client accounts, including the review and categorization of client spend data to identify cost savings and efficiencies to be gained.
Key responsibilities
Oversee and deliver due diligence projects by collecting, classifying and analyzing diverse data sets

Obtain and analyze / benchmark historical client real estate spend, square footage, and occupancy and lease data, comparing sites by region, location, square footage, and lease type or ownership status

Identify and liaise with key stakeholders and decision makers within JLL and client organizations to assist in data gathering, determine governance structure, and escalation protocols specific to each engagement

Create and maintain a project plan and timeline; monitor and communicate status updates to key stakeholders through agreed-upon governance routines specific to each project

Work across different business units to create ad-hoc due diligence teams as needed

Identify in-scope services to categorize facility spend as controllable or non-controllable

Document and resolve open issues or next steps as rolling action items requiring quick decisions in a fast-paced environment

Gain and maintain a detailed understanding of various contracting and commercial models, service delivery options, and revenue opportunities for JLL accounts

Provide knowledge transfer via meticulous documentation to the Account Director, Account Finance Lead, Corporate Finance, Transition Team and Commercial Team.

Core Competencies
Commercial Acumen
Has operational understanding of the Work Dynamics business model, client requirements, industry delivery and contracting models. Understands the impact of risk-reward frameworks, pricing and resource structures.

Familiarity with commercial contracts and the risks and obligations of service providers in delivering required outcomes while aggressively managing costs.

Ability to succinctly communicate and negotiate commercial issues with clients and vendors.

Critical Analysis
Ability to critically review and analyse complex financial and operational data sets so to identify potential inaccuracies, or gaps in information.

Knowledge of the costs and activities associated with the management of diverse commercial real estate portfolios, including office, industrial, manufacturing and retail environments.

Project Management
Demonstrated ability to meet critical deadlines and to establish effective project schedules.

Understanding of when and how to effectively escalate complications or unforeseen problems in due diligence projects.

Ability to manage and present vast amounts of complex data in a succinct and understandable fashion.

Teamwork
An enthusiastic and positive collaborator, able to work effectively as part of a…