Critical Facilities Operations Manager

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves
The Operations Manager is a key leadership role responsible for overseeing the operations and performance for Critical Environments. You'll leverage your deep understanding of Critical Environment operations and critical infrastructure, along with strong leadership and strategic thinking abilities to work with a team of professionals and drive operational excellence. Success in this role requires being an open, transparent, and consistent communicator to all stakeholders, as you'll have the opportunity to shape a portion of the digital economy and influence the careers of teams supporting operations.
Your day-to-day tasks will include:
Developing and implementing strategic initiatives and operational plans to drive efficiency, scalability, and resilience across Critical Environment operations
Providing leadership and direction to critical vendors and operational staff
Monitoring and evaluating data center/IT Communication Rooms performance, ensuring adherence to service level agreements and key performance indicators
Driving continuous improvement initiatives to enhance efficiency, reduce downtime, and minimize risks
Overseeing financial aspects including budget planning, forecasting, and cost control
Acting as primary point of contact for senior management, clients, partners, and vendors
Managing relationships with strategic vendors and contractors to ensure service level agreements are met
Evaluating and implementing innovative solutions to enhance efficiency, security, and sustainability
Ensuring adherence to regulatory requirements, industry standards, and internal policies
Travel as required

Required Qualifications:

5+ years of work experience in Data Centers/IT Communication rooms

Experience with systems, emergency generators, switchgears, ups, hvac, fls
Strong ability to read and interpret technical documents, safety rules, and maintenance instructions
Excellent communication skills, including report writing and effective speaking to leadership groups
Proficiency with technical drawings, specifications, and measuring instruments
Working knowledge of Microsoft Office applications (Word, Excel, Outlook, Access)
Demonstrated leadership ability, presentation capabilities, and organizational skills
Experience utilizing CMMS platforms
Ability to travel throughout the United States

Preferred Qualifications:

Bachelor's Degree in Engineering or Construction

Experience with Critical Environment Dashboard products

Experience with Corrigo, MCIM/Salesforce, Zendesk, and Service Now
This position does not provide visa sponsorship.  Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site
-Atlanta, GA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

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