Atlanta, Georgia – Multi-Site Service Manager – Affordable Programs

Career Description

Columbia Residential is looking for a Multi‑Site Service Manager located in Atlanta, Georgia to become a part of our team! As a member of the Columbia Residential family, you will become an integral contributor to fulfilling the mission and vision of the company.

The Multi‑Site Service Manager is a result‑driven leader responsible for maintaining properties’ physical condition and marketability. Effectively develops and leads strong maintenance teams to accomplish short and long‑term objectives for assigned properties and achieve established performance benchmarks. Each Senior Service Manager oversees more than one property. This is a hands‑on position as well as a developmental position.

Maintain a high degree of trust, loyalty, and truthfulness as a Fiduciary of Columbia Residential.

Supervision Received:
Reports to Community Manager.

Compensation:
This is an hourly position.

Responsible for meeting or exceeding established performance benchmarks for contributing to the financial performance and managing the portfolio’s operations following company and regulatory guidelines:

• Supervisor turnkey, ensure that apartment homes are rent‑ready within five business days.
• Instruct staff in work policies, procedures, safety procedures, and the use of maintenance equipment.
• Ensure service requests are completed within company standards. Follow up on service requests to assure the highest quality customer satisfaction.
• Conduct and/or assist with quarterly housekeeping inspections.
• Ensure contractor’s repairs meet specifications and established standards.
• When necessary, plan and prepare service staff work and lunch schedules.
• Manage budget by controlling expenses.
• Attend and participate in resident meetings and events.
• Accurately complete reports as required.
• Manage warranties and coordinate with contractors to schedule repairs.
• Counsel staff to resolve performance and human resource issues.
• Inspect maintenance equipment weekly to ensure that it is working properly.
• Conduct annual performance evaluations.
• Conducted inventory of current stock and ordered parts/supplies to ensure that supplies and equipment were available in adequate amounts.
• Maintain asset inventory system for internal audit purposes.
• Ensure the maintenance team is in company‑approved uniform.
• Perform other duties as assigned by management.
• Will schedule and be part of an on‑call schedule.
• Maintain all required maintenance logs, find below:
• Environmental Protection Agency log (EPA) which documents refrigerant along with copies of invoices.
• Mold.
• Inspection.
• On Call.
• All others as required.

• Ability to read, write, understand, and communicate effectively with a team.
• Ability to use a personal computer and working knowledge of Microsoft Word, Outlook, and Excel.
• Heating, Ventilating, and Air Conditioning (HVAC) knowledge is required.
• Knowledge of (property) site functionality.
• Strong organizational and time‑management skills.
• Excellent customer service and interpersonal skills.
• Ability to negotiate a contract.
• Ability to set goals and consistently meet deadlines.
• Ability to use standard maintenance tools and equipment in a training capacity.
• Ability to perform intermediate mathematical and accounting calculations.
• Knowledge of federal fair housing laws and any applicable local housing provisions.
• Ability to multi‑task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to successfully delegate.
• Ability to manage a team.
• Ability to conduct interviews.
• Ability to train.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

• A high school diploma or equivalent is required.
• College degree preferred.
• Minimum of 2 years previous experience in property management maintenance, and other building maintenance.

• Current driver’s license and automobile insurance.
• EPA Certified Type II or Universal.
• Certified Pool Operator…