Director of Operations

Inspire Teams. Lead Operations. Grow Your Career.

Valet Living is looking for a Director of Operations who's ready to take charge, leading and empowering a team of Operations Managers, Area Leaders, and service teams across a large region. This role is about setting the strategic direction, driving performance, and optimizing processes to ensure we deliver top-tier service to our clients.

Compensation & Work Environment Details:

Salary Range: $85,000 - $105,000

Bonus Target: 17.5% of annual salary, paid quarterly

Auto Allowance & Reimbursement:
Bi-weekly fixed contribution + monthly variable mileage reimbursement

Schedule:

Field-based role with frequent travel within your assigned region

Travel:
Up to 40% of the time

What You'll Do:

* Lead High-Impact Teams:
Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance resulting in business growth, client retention and best-in-class customer satisfaction.

* Strategic Leadership:
Develop and execute operational strategies aligned with company goals to drive efficiency, scalability, and superior service delivery.

* Financial Stewardship:
Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability.

* Resource Planning & Agility:
Oversee resource planning to ensure the company is equipped to meet evolving operational challenges and capable of rapidly responding to new opportunities.

* Drive Operational Excellence:
Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives to enhance productivity and service quality.

* Client Partnerships:
Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction and business growth.

* Talent Development:
Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members. Actively support the full talent lifecycle-including recruitment, onboarding, performance management, associate relations, and ongoing coaching-to build high-performing teams and strong leadership pipelines.

* Business Growth:
Collaborate with Sales and Field Operations teams to drive growth within the region, identifying opportunities to expand services and optimize client relationships.

* Fleet & Inventory Management:
Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.

* Safety & Compliance:
Ensure safety standards are met and all operational practices are compliant with company policies and regulations.

What We're Looking For:

* Experience:

Minimum of 7 years of management experience, with at least 3 years in a leadership role overseeing remote teams across multiple geographies.

* Proven Leadership:
Strong background in managing high-performance teams, including recruitment, training, and development, with a focus on driving results.

* Industry Expertise:
Experience in retail, hospitality, home services, or a relevant B2B services industry with a client-first strategy.

* Financial Acumen:
Proven track record in P&L or cost center control, with a keen ability to manage budgets and optimize financial performance.

* Project Management:
Advanced project management skills, with a strong attention to detail, problem-solving capabilities, and effective time management.

* Communication

Skills:

Exceptional written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.

* Analytical & Data-Driven:
Strong background in using business analytics to inform decision-making and drive operational improvements.

* Technology Proficiency:
Advanced skills in MS Word, Outlook, Excel, PowerPoint; familiarity with business management software.

* Education:

Bachelor's degree preferred.

* Valid Driver's License:
Required, along with the ability to travel regularly within your assigned market.

Why You'll Love Working with Us:

At Valet Living, we don't just provide essential services-we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll…