CHB Manager

Core Focus

The Customs Brokerage Manager oversees the import and Customs house Broker processes and ensures compliance with US laws and regulations, as well as Future Forwarding operations procedures. This position is responsible for completion of all import and Customs house Broker transactions in an accurate and timely manner.

• Oversee daily customs clearance operations for air, ocean, and ground imports
• Responsible for all transactions and interactions with United States Customs and Border Protection (US CBP), Importer Security Filing (ISF), Container Freight Station (CFS) and all other government agencies on the local level (local port requirements as well as state requirements) and on the National Level, which includes Remote Location Filing (RLF) and out-port entries.
• Ensure all duty payments, duty statements, Automated Clearinghouse (ACH )statements and Periodic Monthly Statements (PMS ) are paid timely with all Company outlays following the corporate guidelines for duty advancements
• Review and approve complex HTS classifications and valuation determinations
• Act as the primary point of contact for CBP and other regulatory agencies
• Assist with classification of merchandise, harmonized tariff research, binding rulings, protests, and duty rates as needed
• Educate and assist customers on compliance requirements for US Customs and Border Protection and other government agencies, providing resources and training as needed
• Collaborate with operations and customer service teams to resolve clearance issues quickly
• Develop and implement standard operational processes to ensure high quality services for customers. Document processes and leverage training resources to institutionalize best practices. Perform regular evaluations of results accomplished
• Monitor performance metrics including entry accuracy and clearance times
• Support key clients with trade compliance guidance when needed
• Manages direct staff. Fosters a participative work environment. Serves as mentor and role model for department personnel. Completes performance reviews for assigned staff, ensuring timely and accurate performance feedback is received on a regular basis. Facilitates development and training activities for assigned staff, encouraging continuous learning and performance improvement. Interviews, hires, and maintains appropriate staffing levels. Manages the performance of the organization/department
• Develop goals and objectives of the department/organization to align with the vision. Monitor the department’s effectiveness, ensuring customer needs and expectations are consistently met
• Oversee, monitor, and actively manage key metrics and client margin factor while ensuring value proposition is being maintained. Target key accounts that need improvement and drive/facilitate improvement actions. Determine strategy to drive increased margin and minimize problems and issues with the account

Onsite, Monday – Friday

100% performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. This position requires employee to frequently work in a fast paced environment.

• 5-7 years of customs brokerage experience within a freight forwarding environment
• 3-5 years of demonstrated leadership and management skills
• Active U.S. Customs Broker License (required)
• Certified Customs Specialist certification (CCS)
• Prior leadership or supervisory experience
• Strong knowledge of HTS classification, valuation, PGA requirements, and trade regulations
• Experience with ABI systems and brokerage software platforms
• Strong problem-solving skills and attention to detail
• Ability to manage deadlines and high entry volumes

• 3-5 years of experience of customs entry software (Cargo Wise)
• Ability to demonstrate excellent customer service skills
• Successful negotiation skills.
• Excellent verbal and written communication skills
• Strong attention to detail