Project Manager, Program ​/ Project Manager, Client Relationship Manager

Project Manager ROLE SUMMARY

The Project Manager independently manages the full lifecycle of small and medium-complexity SDLC projects, taking complete ownership of planning, execution, financial performance, and client satisfaction. This role begins direct people management, contributes to sales pursuits, and actively participates in internal PMO improvement initiatives. The Project Manager demonstrates strong technical and soft skills in project delivery while building toward a broader leadership footprint.

• Proficiently use Microsoft Suite, MS Project, Jira, RCC PSA, and RCC T1 PMO Tools
• Apply deep knowledge of the RCC T1 methodology and industry best practices
• Demonstrate proficient understanding of multiple methodologies
• Provide project KPIs independently and make data-driven decisions with limited guidance
• Identify upstream and downstream impacts of changes to revenue, staffing, and timelines
• Work directly with client management teams and stakeholders

• Manage 3+ full SDLC projects of small-to-medium complexity as sole PM
• Create and maintain an Integrated Project Plan (IPP) reflecting RCC, third-party, and client activities
• Break down deliverables, distribute work, and manage the team to successful delivery
• Identify dependencies and hidden activities not explicit in the contract
• Proactively manage RAID items with effective mitigation plans
• Achieve consensus across SI, client, and third-party stakeholders
• Handle escalations from both RCC team members and client-side contacts
• Manage diverse project teams across geographies and hierarchy levels
• Deliver concise, informative project updates and participate in Steering Committees

• Manage 1–3 direct reports and guide their career direction
• Hold direct reports accountable for project and career responsibilities
• Submit promotion recommendations and define performance improvement paths
• Proactively accelerate team issues to manager or director
• Conduct interviews and provide hiring recommendations
• Submit employee recognition and foster a high-performance team culture
• Monitor and proactively manage billable utilization across direct and indirect reports

• Demonstrate full understanding of the sales landscape, services, and competitors
• Contribute to account expansion by identifying client project and relationship opportunities
• Own and respond to RFP LOEs for complex bids with sales partnership
• Identify and manage change request (CR) situations, presenting to clients with limited support
• Support short-list presentations and sales calls
• Build and maintain relationships with client peers and Oracle PMs
• Leverage network to uncover expansion and new client opportunities

• Understand how the organization generates profits and apply this to project decisions
• Manage all project financial metrics proactively to deliver financially healthy projects
• Estimate, plan, and execute change requests without impacting committed scope
• Deliver projects on time and on budget
• Manage T&M, fixed price, and blended projects with minimal oversight
• Maintain accurate revenue forecasts and explain variances

• Demonstrate full understanding of company strategy and how individual goals connect to company goals
• Regularly demonstrate leadership capabilities within projects and internal initiatives
• Take ownership of internal process improvements and drive tangible outcomes
• Expand industry network through peer engagement
• Own small PMO initiatives or work streams within larger ones as a reliable execution lead

• Anticipate client needs and serve as the client's primary go-to resource
• Conduct client meetings without oversight
• Handle challenging client situations with minimal senior support
• Minimize escalations and proactively identify stakeholders for involvement throughout the project

• Demonstrate solid cultural intelligence and work effectively with culturally diverse teams
• Manage diverse project teams across regions and functional groups
• Demonstrate understanding of varying working models across RCC's service regions

• 5+ years of project management or directly relevant experience
• PMP certification required
• DASM or equivalent agile certification required
• Completion of Crucial Conversations, Everything
  
  DiSCWorkplace, and Situational Leadership training
• 1+ Lunch & Learn delivered
• 1+ RED Talk delivered

Intermediate Proficiency required on the following competencies:

• Communication
• Negotiation
• Stakeholder Management
• Conflict Resolution
• Adaptability
• Team Building
• Leadership
• Decision Making
• Emotional Intelligence
• Collaboration
• Presentation

• Executive Presence
• Critical Thinking