Senior Benefits Manager

Unifi is the nation’s largest aviation services provider, with over 45K team members and a global footprint spanning over 240 airports in the U.S., Canada, the UK, Ireland, and continental Europe. We deliver reliable, high‑quality aviation services that support global travel and the world’s leading airlines. At Unifi, you’ll be part of a diverse, inclusive team where passion, integrity, and empathy are at the core of what we do.

The Senior Benefits Manager is a strategic leader responsible for the design, governance, and continuous improvement of comprehensive U.S. and Canadian employee benefits programs, including health & welfare, retirement, and leave of absence. This role owns program strategy and philosophy, manages vendor partnerships, leads financial analysis, and ensures regulatory compliance across all benefits offerings. As a senior member of the benefits team, this role partners with the Director of Benefits and works collaboratively with the Benefits Manager to drive operational excellence and an exceptional employee experience.

• Lead the strategic design, development, and governance of U.S. and Canadian benefits programs, including health & welfare plans, retirement/401(k), and leave of absence, with a focus on data‑driven decisions and continuous improvement.
• Conduct market research and detailed financial impact analysis to recommend new or enhanced benefit plan offerings that remain competitive, cost‑effective, and aligned with organizational goals.
• Own the benefits program philosophy and ensure all initiatives are designed to meaningfully enhance the employee experience.
• Partner with the Director of Benefits to define multi‑year benefits strategy and roadmap, ensuring alignment with the organization’s growth and workforce objectives.
• Partner with the Benefits Manager and Director of Benefits to review current business processes and lead recommendations to streamline operations and improve the benefits delivery experience.
• Develop and oversee the U.S. and Canadian benefits budget, including detailed budgeting, financial analysis, and monitoring of high‑cost claims to ensure accurate forecasting and expenditure tracking.
• Ensure full compliance with all federal, state, and local regulations (ERISA, COBRA, ACA, HIPAA, FMLA, and applicable Canadian regulations), including preparation and timely submission of required filings to regulatory agencies such as the IRS and DOL.
• Monitor regulatory developments and proactively implement program, policy, and procedural changes to maintain compliance and optimize offerings.
• Develop, monitor, and enforce service level agreements (SLAs) and performance metrics for all third‑party service providers and brokers, holding them accountable to agreed‑upon standards.
• Serve as the strategic relationship owner for all U.S. and Canadian benefits vendors and carriers, ensuring competitive pricing, high service quality, and alignment with Unifi’s expectations and engagement targets.
• Lead vendor performance reviews and elevate unresolved service issues to ensure continuity and quality of benefits delivery.
• Collaborate with internal functions including HR, legal, payroll, HRIS, and finance to ensure seamless, integrated program administration.

• Develop and oversee the annual U.S. and Canadian Open Enrollment strategy and communication plan, including all plan documents, summary plan descriptions, employee‑facing materials, and required legal notices.
• Act as the strategic liaison with internal communications to ensure benefits messaging is consistent, timely, and aligned with the broader HR and organizational narrative.
• Serve as primary point of escalation for complex or sensitive employee benefits issues that require senior judgment.

• Build and maintain strong relationships with regional leadership, HR business partners, legal, payroll, HRIS, and finance to support the effective administration of all Unifi benefits.
• Provide leadership, mentorship, and day‑to‑day guidance to the Benefits Manager and broader benefits team.
• Support special projects as directed by…