Head of Professional Services, North America

Flowable is a leading provider of intelligent process and case automation solutions, trusted by global enterprises to power mission-critical business operations.

With our next-generation Agentic Case Platform, we orchestrate people, systems, and AI to deliver real business outcomes – faster, smarter, and with greater agility.

North America is a strategic growth market for Flowable. This role is central to scaling that opportunity, building a commercially strong, delivery-credible Professional Services organization that our customers trust to help them get real value from Flowable.

As Head of Professional Services for North America, you are first and foremost a commercial leader who remains hands‑on. You own a portfolio of strategic US accounts yourself, driving expansion, new services business, and trusted executive relationships, while also leading the US Engagement Management and Delivery teams.

• Personally own a portfolio of strategic North American accounts, carrying incoming orders and revenue targets for those accounts.
• Develop and close expansion opportunities: new use cases, additional modules, and adjacent business units within existing customers.
• Build and maintain a qualified forward pipeline of services opportunities; manage forecasting with discipline and honesty.
• Run the full commercial lifecycle of services engagements, scoping, pricing, contracting, in close collaboration with delivery to ensure what gets signed can be executed.
• Proactively create demand rather than wait for it; map and cultivate stakeholders beyond the primary sponsor, including IT, operations, finance, and business unit leaders.
• Position yourself as a trusted advisor to senior customer stakeholders, bringing insight and ideas, not just responses to requests.

• Partner with Account Executives during the closing stages of new logo opportunities to scope, price, and position the initial services engagement.
• Assume ownership of the services commercial relationship post‑signature and build from there, with the full customer lifecycle in mind.

• Line‑manage, coach, and develop the US Engagement Manager(s); model the commercial behaviors you expect from them.
• Define territory, account coverage, and pipeline expectations; run a simple, consistent commercial cadence (pipeline review, forecast, account planning).
• Hire and onboard additional Engagement Managers as the business grows.

• Provide line management for the Delivery Team Lead and, through them, the delivery consultants, focused on people leadership, accountability, performance, and career development.
• Partner with the Delivery Team Lead to ensure commercial commitments translate into deliverable, high‑quality engagements; rely on their expertise for the technical and methodological aspects of delivery.
• Remove blockers, represent the delivery team internally, and advocate for the resources and investments they need to succeed.
• Grow the delivery organization alongside the business, planning headcount, hiring, and structure as the US practice scales.

• Set regional strategy and annual planning for Professional Services in North America in collaboration with the SVP Professional Services.
• Represent PS in the US leadership conversation, working closely with Sales, Customer Success, and regional leadership.
• Establish the operating rhythm, standards, and commercial discipline that a scaling practice needs, hiring ahead of demand without getting ahead of ourselves.

• 10+ years of experience, with a clear track record in a commercially oriented role within professional services, consulting, or enterprise SaaS.
• Demonstrable success growing services revenue within enterprise accounts through upsell, cross‑sell, and trusted relationships, not just managing what's already there.
• Comfort carrying your own number while also leading others; you are energized by selling, not just by managing sellers.
• Experience navigating complex customer organizations with multiple…