Physician Director of Medical Operations

Physician Director of Medical Operations Overview

Bonus Potential!

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

As the Director of Medical Operations, you will build clinical teams focused on service delivery, driving key business metrics, clinician support and growing core business. Also, responsible for implementation of strategy and maintaining internal and external relationships across the markets. Ensures superb patient care, satisfaction, and employer experience. Accountable for clinical management of all sites (centers and on-sites) within area of responsibility.

100% G&A with 80% of the time spent at sites.

• Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call
• Compensation package:
• Competitive base salary with annual merit increase opportunity
• Bonus Incentive
• Generous Paid Time Off package for new colleagues include:
• 24 days of Paid Time Off (annually, with roll-over)
• 5 days of Paid CME Time (annually)
• 6 Paid Holidays
• Medical Malpractice Coverage
• Reimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc.
• 401(k) with Employer Match
• Tuition Reimbursement opportunity
• Life/Disability Insurance
• Colleague Referral Bonus Program
• Opportunity to teach residents and students
• Training provided in Occupational Medicine
• Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
• Pre-tax spending accounts (health care and dependent care FSA)
• Occupational Health University
• Relocation assistance (when applicable)
• Identity theft services
• Unmatched opportunities for advancement locally and nationally

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

• Ensures quality and patient safety through the execution of clinical model across markets and service lines
• Manages key clinical and financial metrics including but not limited to PI’s, CMP, case length, days to first recheck, Specialist Referral Rate and other disability management and referral pattern metrics delivered by Clinical Analytics, holding clinicians accountable
• Monitors and coaches clinical outcomes and intervenes in outlier cases
• Maintains clinical proficiencies in patient care and EMR/PM systems to support the ability to coach and fill in as needed. Identifies need for Coding and EMR Specialists intervention for field re-training.
• Participates in appropriate risk management activities
• Drives patient and client experience/satisfaction metrics such as TAT, NPS, NPER, ENPS
• Mentors clinicians on service delivery (e.g. managing difficult patients)
• Works collaboratively with therapy and operations to ensure optimal support and workflows to foster caring environment for treatment
• Maintains and leverages relationships with employers, payers, referral sources, networks, local communities, stakeholders to drive market growth while responding to requests within 24 hours
• Mentors and coaches clinicians regarding the clinical model, outcomes, business metrics, patient/client satisfaction and center management
• Develops colleague success through all aspects of the talent life cycle for clinicians within the area including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
• Ensures patient care delivery teams are functioning at an optimal level
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition
• Leads and promotes collaboration across multiple disciplines and teams to achieve clinical and business outcomes
• Develops and executes action plans to address gaps in financial performance and growth across service lines to achieve the annual business plan
• Plans and…