Supervisor Airport Operations

The Supervisor Station Operations supervises the daily flight schedule within station operations by ensuring consistent communication between all crew members/crew leaders inside and outside of the Operations Center. This includes System Operations, Flight Crew, Inflight, Airports, Ground Operations, Maintenance, and business partners, where applicable. The Station Operations Supervisor is a leadership role which also coaches and mentors our Coordinators, ultimately contributing to the successful development of a growing team environment.

The Station Operations Supervisor will also collaborate and closely partner with their Manager(s) in the execution of the operational strategy. The position requires quick thinking, strong interpersonal communication, and an in-depth knowledge of overall station operations.

Utilize Gate Management Systems (GMS) to formulate a gate plot, taking into account multiple considerations including but not limited to: fleet type, aircraft (AC) swaps, customer connections, minimum ground time, gate constraints, and tow considerations

Communicate crucial information (e.g. gate changes, aircraft swaps, maintenance issues, delays) to all operational departments/stakeholders including System Operations

Ensure timely completion of aircraft moves working closely with the Aircraft Ground Repositioning (AGR) team

Assist when necessary, in determining root cause for delays

Oversee the management and support of any irregular operations (IROP), or any station anomalies including safety/security, facility issues, metering, winter operations, emergency response, or tarmac holds

Monitor radio frequencies as needed

Set up international arrivals - coordinate with other airport agencies, e.g. U.S. Customs and Border Protection (CBP), Airport Authority, etc.

Ferry and charter coordination

Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives

Accountable to Operations Managers and/or General Manager for monitoring and safely executing daily flight activity

Supports and coaches operations crew members, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback

Directs and guides operations crew members through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners in order to ensure effective day-to-day collaboration and accountability

Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards, including escalating any non-compliance to leadership, and advising of any other escalated operational issues while monitoring events

Evaluates daily crew member shift schedules and assignments to ensure maximum efficiency during regular and irregular operations

Take a significant role in the development of crew members to support their engagement, growth, and goal achievement by establishing clear performance expectations and accountability for crew members

Other duties as assigned, including special projects

High School Diploma or General Education Development (GED) Diploma

At least eighteen (18) years old

Three (3) years of customer service, sales, or airline experience, OR one (1) year of Jet Blue Customer Experience (CEX) experience

Ability to work all shifts including weekends, holidays and irregular operations

Working knowledge of Microsoft Office suite software such as Word/Excel/Power Point

Strong verbal and written communication skills

Ability to multi-task and prioritize tasks

Ability to work under minimal supervision and in a team environment

Outstanding attention to detail

Highly organized and focused

Ability to learn new technology and operating systems

Where applicable, required to obtain and maintain United States Customs Clearance

Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge

Available for overnight travel (10%)

Must pass a ten (10) year background check and pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required. This position is not eligible for visa sponsorship

For internal candidates, good standing in attendance performance and safety

Associate's degree in a relevant field

One (1) year of leadership or Supervision experience, preferably in the Airline industry

Prior Operations Controller experience

Proficiency in Sabre suite of products including Movement Control Plot, Interact, Gate Manager/Gate Planner

Specialized skills or education (including those garnered from military service) preferred where appropriate. These skills may include but are not limited to: aviation degrees; expertise in related areas such as Meteorology, Communications, Radios, or other skills essential to…