Chief Operating Officer, Hope Heals

Chief Operating Officer

Hope Heals

Atlanta, GA (Hybrid)

Full-Time

Hope Heals is a faith-driven nonprofit that creates sacred spaces of belonging and belovedness for families affected by disabilities to experience sustaining hope in the context of inclusive, intentional, inter-ability communities.

• Each year, Hope Heals Camps and Retreats welcome over 3,000 participants living with more than 150 primary diagnoses
• MEND Coffee and Goods is Atlanta’s only accessibility-first coffee shop. People with disabilities account for 48% of our team!
• We’re forming mutually meaningful friendships and mentorships through regular small group gatherings of adults with and without disabilities in Atlanta.
• Our free digital content, podcast, and lineup of wisdom-packed books are guiding over 500,000 people from hurt to healing to hope.

Hope Heals is seeking a Chief Operating Officer to serve as the organizational backbone that enables our mission to scale. The COO will be a gifted implementer who brings structure, clarity, capacity, and momentum to the vision and leadership of our founders, Katherine and Jay Wolf. A core priority for the incoming COO is unifying systems and operations across all programs and content, creating the connective tissue that allows each to thrive without operating in silos.

The COO will own day-to-day operational health across Hope Heals, Mend, and the content arm, build systems and team culture that sustain growth, and serve as a steady, trusted presence for the team. The ideal candidate leads with deep emotional intelligence, a bias toward implementation, and an authentic passion for the Hope Heals mission and values.

In your first year, success looks like:

• All three teams
  - Hope Heals, Mend, and the content arm - operating with shared systems, regular communication rhythms, and a clear understanding of how their work connects
• Mend operating independently, with a clarified model and growing, high-performing team
• Documented systems for all major organizational processes - budgets, project management, hiring, onboarding, and more
• A completed Employee Handbook that authentically reflects Hope Heals culture and voice
• Every team member holding a fully clarified role description, understood in context of the broader Hope Heals ecosystem
• A clear strategic roadmap for scaling Mend, Hope Heals Camp, and Good Hard Story

• Oversee daily operations for Hope Heals, Mend, and the content arm to ensure efficiency and quality across all activities - with a particular focus on creating communication and coordination structures across three teams that currently operate independently
• Develop and implement accountability structures to ensure achievement of organizational goals and project completion
• Own and drive the annual strategic planning cycle; translate vision into quarterly goals with a clear accountability structure
• Determine allocation of people and systems for shared services across the organization
• Evaluate existing systems and make recommendations for improvements; develop and implement standard processes for consistent usage across teams
• Oversee the overall strategy and successful operations of Camp

The COO will be a steady, caring presence who invests in the growth and wellbeing of the team.

• Develop and oversee talent acquisition processes for Hope Heals and Mend
• Build and implement a robust onboarding process for all new team members
• Develop and oversee the Cycle of Success: annual and quarterly goal-setting and performance evaluations
• Create and maintain an Employee Handbook that reflects organizational culture, values, and voice
• Develop and implement healthy…