Workplace Manager

Sr. Workplace Operations Manager

Open Gov's offices are physical expressions of our culture — and we're hiring a Sr. Workplace Operations Manager to lead that experience in Atlanta while serving as the operational and knowledge backbone for the broader Workplace team. This is a role for someone who brings deep workplace expertise, a hospitality-first mindset, and the systems thinking to build infrastructure that scales. You'll own the full Atlanta office experience, drive cross-site programs, manage vendors and budgets, and partner with local leadership on workplace strategy — all with the autonomy that comes with operating at this level.

Workplace & Site Leadership — Atlanta

• Own general office administration with excellence and hospitality as core values.
• Welcome guests, candidates, and new hires; deliver thoughtful, high-touch office tours and orientation experiences.
• Design and execute a curated workplace experience that fosters cross-functional connection: weekly team lunches, monthly gatherings, all-hands meetings, and creative surprise moments—with meticulous logistics.
• Build on existing frameworks to design, document, and continuously improve admin procedures and programs that scale with the office and the business.
• Serve as the primary workplace point of contact for Atlanta-based employees and leadership; participate in leadership meetings to anticipate headcount growth, space needs, and operational challenges.
• Proactively manage seating charts and neighborhood planning to optimize team collaboration and productivity as the Atlanta office scales.
• Serve as the culture champion and employee advocate for the Atlanta site; build and maintain positive relationships across the office.

Facilities Management & Daily Operations

• Ensure the office is clean, well-organized, well-stocked, and meets Open Gov brand, Facilities Management, and Security standards.
• Develop and implement preventive maintenance programs to ensure ongoing facility functionality.
• Proactively identify and independently address maintenance and service needs; resolve issues with timely follow-through.
• Oversee vendor-managed repairs and services; manage day-to-day building relationships and vendor coordination.
• Serve as the central point of contact with building and property management for all in-office logistics, maintenance requests, and escalations.
• Ensure compliance with relevant health, safety, environmental, and accessibility regulations; develop and implement office policies that support a safe, inclusive working environment.

Facilities Project Support

• Independently own and manage Small Workplace Services & Operations Projects across sites—office refreshes, equipment upgrades, and operational improvements—including vendor scheduling, timeline tracking, and stakeholder communication from start to finish.
• Maintain project documentation and status updates; ensure smooth handoffs and minimal disruption to daily operations across locations.
• Provide support to the Real Estate Manager on major office relocations and build-outs as needed; the scope of this support is defined and approved by the Manager of Workplace Operations & Services, ensuring primary site and team responsibilities remain protected.

Knowledge Hub & Documentation Management

• This role is the information backbone of the Workplace team—responsible for ensuring the team's collective knowledge is organized, current, and accessible.
• Own and maintain the Workplace team's document library, including version control, taxonomy, naming conventions, and accessibility standards.
• Serve as the team's information hub: centralize policies, procedures, vendor agreements, project documentation, and reference materials for the full Workplace organization.
• Determine what gets documented, how it's organized, naming convention, version control, when documents are retired or updated, and how the library evolves as the team scales.
• Build and maintain scalable team process playbooks; proactively identify documentation gaps and close them before they create operational friction.
• Support onboarding of new Workplace team members through organized knowledge transfer and structured documentation.

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