Nexus Atlanta Business Management Senior Director

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

BCG Nexus Atlanta is a cornerstone of BCG’s strategy to build and operate best-in-class shared services for regional and global functions. Now in its tenth year of operations, the office is home to 550+ employees across 20+ functional teams—including Administrative and Executive Support, Finance, HR Operations, Knowledge, Design, Legal, Safety & Security, and IT—delivering integrated support to North America and global stakeholders.

Reporting to the NAMR Hubs & Operations Executive Director, the Business Management Senior Director serves as the senior local leader for Nexus Atlanta. This role is responsible for shaping the office’s strategic direction, strengthening its culture and employee experience, and ensuring operational excellence across a complex, matrixed environment. The Senior Director will partner closely with regional and global leadership to guide office growth, enable high-quality service delivery, and further position Nexus Atlanta as a flagship hub within BCG’s global network.

• Serve as the senior local leader for Nexus Atlanta, driving alignment across local, regional, and global stakeholders
• Champion a “OneBCG–One Nexus” culture that creates a consistent and connected employee experience across functions and business units
• Foster a high-performing, inclusive, and values-driven office environment that strengthens engagement and collaboration
• Lead key governance forums (incl. Nexus Atlanta People Leaders Forums, Senior Leadership meeting, etc.) and communications that support office priorities, transparency, and community building
• Partner with local and global leaders to ensure the office continues to scale effectively while maintaining cultural excellence

• Partner with functional leadership to support expansion strategies and evolving shared services priorities across NAMR
• Lead change management efforts tied to office growth, new team launches, and operational transformation initiatives
• Monitor operational performance, service quality, and employee experience metrics to drive continuous improvement
• Serve as a trusted advisor to BCG leadership on hub operations, organizational effectiveness, and scalable service delivery models
• Represent Nexus Atlanta within BCG’s global hub network and contribute to cross-office collaboration and operational best practices, in particular with BCG’s Atlanta office

• Set the standard for an engaging, people-centered employee experience across all functions and levels
• Provide day-to-day oversight of the local HR team; work closely with Global/NAMR HR to administer firm-wide, regional, and office-specific HR policies covering compensation, training, employee relations, career development, and benefits—recommending and implementing improvements aligned with BCG’s people strategy
• Lead the office-based Business Services Team (BST); manage BST career development, compensation, performance management, and promotions with a commitment to consistency, fairness, and equity
• Partner closely with HR and Functional leadership on talent management, onboarding, employee relations, learning and development, and office-wide people initiatives
• Support local and remote managers with…