Project Manager (SaaS Implementations

Who We Are

Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”

Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.

The Project Manager plays a critical role in leading Neighborly Software’s most complex and strategic SaaS implementation projects. This role will drive delivery for state agencies, large cities, and other enterprise-level customers who require multi-workstream coordination, long timelines, and high levels of accountability.

In addition to customer-facing project work, the Project Manager also supports internal initiatives that strengthen delivery practices and operational efficiency. The ideal candidate is an experienced SaaS project manager who thrives in complex environments and can manage multiple large projects simultaneously.

• Own the full implementation plan for assigned projects, collaborating with Implementation Managers to incorporate configuration, technical, and business requirements.
• Lead and manage multiple concurrent enterprise-level SaaS implementation projects, each with diverse stakeholders, program types, and work streams.
• Establish and maintain clear project governance structures, including meeting cadences, decision frameworks, and communication pathways.
• Develop and maintain project schedules, RAID logs (Risks, Assumptions, Issues, Dependencies), and action item trackers.

• Serve as the primary driver of project timelines, accountability, coordination, and follow-through for both clients and internal teams.
• Deliver high-quality internal and external status reports, executive summaries, and progress updates.
• Facilitate effective meetings, ensuring decisions are documented, risks are addressed, and next steps are clearly communicated.
• Build strong relationships with customer stakeholders, including program administrators, technical contacts, and executive sponsors.

• Identify risks and blockers early and proactively elevate or resolve them.
• Guide customers toward best practices based on Neighborly Software capabilities and lessons learned from past implementations.
• Assess project dependencies across multiple work streams and collaborate with IMs and technical teams to adjust plans as needed.

• Partner with Implementation Managers and Configuration Specialists to ensure alignment on requirements, expectations, and customer needs.
• Work closely with Product, Engineering, Client Support, and Strategic Accounts teams when project issues or escalations arise.
• Partner with Sales during RFP responses and late‑stage opportunities to ensure alignment on scope, implementation approach, and project timelines.
• Participate in internal process improvements related to project management, governance frameworks, and delivery standards.

• Lead customer workshops, requirement alignment sessions, and governance meetings as needed.
• Occasionally travel to client sites for kickoff meetings, discovery, or critical project milestones.

• 10+ years of overall business experience, including at least 5 years leading complex, enterprise‑level SaaS implementation projects.
• PMP certification required.
• Strong command of project management methodologies, governance structures, and risk frameworks.
• Pr…