Atlanta Water Operations Lead

We are excited to announce a career opportunity for which we are seeking expressions of interest from qualified candidates who wish to be considered for the Operations Leader (OL) role for the Water Market in the Atlanta Geography within the South Atlantic Market of the People & Places Solutions (PPS) Southeast Region. The Operations Leader role will be based in Atlanta.

As the Operations Leader for the Water Market, you will be responsible for leading the Atlanta water team and providing direct leadership to Group Leaders (GLs) and Managers of Projects (MoPs).

As OL, your critical partnerships will include the Functional Support Team, fellow Operations Leaders across the Southeast Region, Managers of Projects (MoPs), Client Account Managers (CAMs), Client Service Leaders (CSLs), Regional Market Solutions Leaders (RMSLs), and operational leadership across the business.

Business Metrics and Key Performance Indicators (KPIs)

The Operations Leader will be accountable for achieving key business and people metrics, including:

* Driving portfolio growth by leveraging staff capabilities within the Water Market and South Atlantic geography.

* Meeting annual net staff growth targets established by the geography and region.

* Maintaining annual voluntary turnover below 6% (rolling 12-month period).

* Achieving 100% annual e3 completion for aligned staff.

* Expanding Global Integrated Delivery (GID) engagement and achieving regional utilization targets.

* Supporting intern and graduate hiring programs.

* Supporting strong Health, Safety & Environment (HSE) performance across the team.

* Advancing inclusion, retention, career development, and succession planning objectives.

Roles and Responsibilities

Leadership and Talent Development

* Supervise and provide leadership to a market aligned team of Group Leaders (GLs) and Managers of Projects (MOPs).

* Serve as representative of Jacobs in the marketplace and with our clients

* Manage and coach GLs on leadership skills and capabilities while providing professional development and business acumen growth opportunities.

* Coach, develop, and mentor staff to deliver superior results both collectively and individually.

* Drive performance expectations and accountability related to quality and delivery excellence.

* Steward career development through skill development, growth opportunities, and succession planning.

* Manage staff performance and career development through the e3 process.

* Build and sustain a strong team culture aligned with market goals and regional priorities.

* Conduct regular staff communications, including team meetings and one-on-one discussions.

Resource Management and Operations

* Optimize utilization of aligned resources and balance workloads across experience levels to support profitability, business forecasts, and career growth.

* Coordinate across the market, geography, region, and global teams to optimize staffing and workload planning while creating opportunities for staff growth.

* Partner with the Director of Operations and other leaders to achieve business performance goals, including Gross Margin (GM) and General & Administrative (G&A) targets.

* Coordinate with GLs, PMs, and MoPs to maximize GID engagement across the market portfolio.

* Support development and execution of a rolling three-year staffing and succession strategy.

Growth and Market Leadership

* Partner with Market Solutions Leaders, Market Growth Directors, CAMs, and other leaders to advance growth strategies and support strategic pursuits.

* Help develop staffing strategies for pursuits and proposals.

* Identify appropriate technical resources for projects and client opportunities.

* Support delivery of differentiated solutions to clients while creating growth and development opportunities for staff.

* Achieve annual staff growth and retention goals established by the South Atlantic Market and Southeast Region.

Recruiting and Inclusion

* Serve as the hiring manager for key positions as appropriate.

* Partner with Talent Acquisition (TA) and Human Resources (HR) to attract, hire, onboard, and retain top talent.

* Support Together Beyond objectives and inclusion initiatives.

* Foster a culture that…