Learning Delivery & Design Program Manager​/Consultant V

The Learning Delivery & Design Program Manager/Consultant V is responsible for leading the strategy, design, delivery, and continuous improvement of NSES learning and design development programs that support business performance, workforce readiness, and organizational growth. This role oversees end-to-end training operations, including curriculum development, onboarding programs, leadership development initiatives, learning technology administration, and training effectiveness measurement.

The consultant partners closely with business leaders, operational teams, and external Business Process Outsourcing (BPO) vendors to ensure training programs are aligned to organizational priorities, compliance requirements, and performance goals. Responsibilities include overseeing Learning Management System (LMS) administration and governance, managing vendor training delivery standards, implementing scalable learning frameworks, and driving consistent learner experiences across internal and outsourced teams. This role serves as a strategic leader and trusted advisor, leveraging data, stakeholder feedback, and performance metrics to identify capability gaps, improve training outcomes, and support large-scale business initiatives.

The position combines expertise in learning and development, program management, change enablement, and stakeholder management to create sustainable learning solutions that enhance employee performance and organizational effectiveness.

In addition to the responsibilities listed below, this technical functional leader is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategic planning within and across programs to drive and ensure alignment and performance across the organization. This includes regularly monitoring the progress of initiatives across the program and proactively identifying risks and opportunities of strategic business value;

raising visibility on critical issues to ensure effective resolution; and identifying, gathering and evaluating data and key performance drivers to understand strategy performance and any gaps. This position is also responsible for providing design plans and supporting the development and execution of change management strategies during key program or organizational changes and transitions; working in a variety of dynamic situations requiring exceptional consulting, internal influence, conflict management, and resource/team management;

proactively conducting external research to identify and implement market leading practices; embracing a can-do strategic approach with sound business acumen; and advising and partnering with senior leaders while operating within a fast-paced environment.

• Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit.
  
  Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals.
  
  Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
• Manages large-scale programs or components with multiple work streams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame.…