Frontline Engineering Manager, AI‑Driven Escalations
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-08-30
Listing for:
Omnissa
Full Time
position Listed on 2026-08-30
Job specializations:
-
Management
Operations Management, Project & Program Management -
Engineering
Operations Management
Job Description & How to Apply Below
Omnissa, a hybrid role based in Atlanta, GA or Mountain View, CA, is seeking an Engineering Manager to lead the Frontline Engineering team within UEM Engineering. You will guide engineers through complex customer escalations, partnering with Product, Technical Support, and Quality Engineering to improve escalation handling and product quality.
You will drive AI-powered diagnostics, establish escalation processes, and develop metrics to measure impact, while growing talent and aligning
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