PMO - Occupancy Planning & Projects

Pmo - Occupancy Planning & Projects

This is a high-visibility, onsite leadership role supporting a confidential, high-profile enterprise client in Atlanta. The PMO runs the full project cycle - from planning, through construction, to the final move - directing Occupancy Planning (OPM), Project Delivery Services (PDS), and Relocation Project Management (RPM) against a single project plan to ensure on-time delivery. The role brings deep, hands-on expertise in occupancy planning, with PMO-level oversight of PDS and RPM, acting as the client's day-to-day strategic advisor and trusted right hand to the Head of Corporate Real Estate (CRE) across all three functions, and a direct partner to the client's business units and their administrative liaisons.

This is a hybrid role by design: equal parts technical practitioner, program lead, and relationship manager. The right person is a hands-on occupancy planning specialist who can also direct a project end to end, from design through construction and the final move, holding OPM, PDS, and RPM to one project plan and timeline, and confident enough to represent JLL and the client's CRE leadership in front of senior stakeholders and executive leadership across all three functions.

Key Responsibilities include:

• Serve as the client's primary onsite point of contact and strategic advisor across the full project cycle - occupancy planning, project delivery, and relocation - acting as a direct extension of the Head of CRE.
• Build and manage relationships directly with business unit leaders and their administrative liaisons, translating business needs into space, occupancy, project, and move solutions.
• Anticipate and resolve business unit-level issues, whether space-related, project-related, or move-related, before they escalate, shielding CRE leadership from day-to-day noise while keeping them informed on what matters.
• Bring political savvy and sound judgment to sensitive, high-visibility situations involving senior stakeholders, on either side of the role.

Team Leadership

This role runs the full project cycle as one integrated PMO:
Occupancy Planning (OPM) sets the plan, Project Delivery Services (PDS) builds it, and Relocation Project Management (RPM) executes the move, with this role directing all three teams against a single project plan to ensure on-time, on-budget delivery.

Occupancy Planning & Management

• Lead and develop a team of occupancy planners, setting priorities, quality standards, and workload distribution.
• Personally skilled in occupancy planning and CAD, able to guide, quality-check, and step into technical work as needed.
• Oversee space planning, portfolio planning, and project programming, setting the plan that PDS and RPM execute against, from single relocations to large-scale group moves.
• Champion CAD and space data standards across the team, including layering, poly-lining, and as-built documentation.

Project Delivery Services (PDS)

• Provide PMO-level oversight of PDS projects, ensuring clear scope, timelines, and accountability to the project plan.
• Drive the PDS team to deliver the full project lifecycle for projects of every size, from small fit-outs and relocations to large capital Projects: initial assessment, programming and feasibility, design, construction, and commissioning.
• Set priorities, staffing, and workload distribution across active projects.
• Track and report project status, dependencies, and risks across all three teams in a format suited to executive-level review.

Relocation Project Management (RPM)

• Provide PMO-level oversight of RPM's day-to-day Moves, Adds, and Changes (MAC) activity, as well as the move-in phase of every PDS project, ensuring clear scope, timelines, and accountability to the project plan.
• Drive the RPM team to execute moves, adds, and changes, and project move-ins, efficiently and with minimal disruption to end users, in alignment with the project plan and portfolio strategy.
• Set priorities through on-account MAC lead to ensure adequate staffing and workload distribution across active MAC volume and scheduled project moves.
• Track and report MAC and move status, dependencies, and risks across all three teams in a format suited to executive-level review.

Contractual Compliance & Performance

Occupancy Planning & Management

• Drive the team to meet all contractual OPM service level requirements, including data governance and integrity, space tracking and audit, and space reporting.
• Lead the team to ensure occupancy data, floor plans, and as-built records are accurate, current, and produced on schedule, in full compliance with client standards.
• Ensure the team maintains the quality assurance and validation procedures required to keep the account audit-ready at all times.

Project Delivery Services (PDS)

• Lead the PDS team to meet contractual scope, schedule, and cost-accuracy requirements at every project stage, from initial assessment through commissioning.
• Ensure Business Unit sign-off on scope, schedule, and cost is documented before design begins, per…