Chief Membership Officer

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Full Time Atlanta, GA, US

Department:
Executive

Team:
Membership Experience

Primarily Collaborates With:
Executive Office Staff Teams, Members of Grand Council, International Officers, Cross-Functional Leadership

Position Type:
Full-time, Exempt

The Chief Membership Experience Officer serves as the executive leader responsible for the vision, strategy, and organizational performance of Alpha Delta Pi's end-to-end membership experience.

This role provides executive leadership for Alpha Delta Pi's Growth, Member Experience, and Education & Development functions, ensuring they operate as one integrated division supporting the organization's mission and long-term strategic priorities. The Chief Membership Experience Officer establishes the organization's long-term strategy for developing, engaging, supporting, and retaining members across every stage of the membership journey while driving sustainable organizational growth.

The Chief Membership Experience Officer ensures chapter operations, member support, education and leadership development, accountability, engagement, and organizational growth function as one connected member experience. By aligning these areas, the role creates a cohesive and consistent journey that strengthens member success, organizational effectiveness, and lifelong engagement.

Serving as a member of the Senior Leadership Team, this position partners closely with the Executive Director and Grand Council to define organizational priorities, establish measurable success indicators, anticipate emerging trends/organizational risks and future opportunities, and shape organizational strategies that strengthen organizational relevance, member outcomes, and sustainable growth.

The Chief Membership Experience Officer translates organizational vision into actionable membership-wide strategies, scalable systems, and measurable outcomes while fostering innovation, cross-functional collaboration, and continuous improvement throughout the membership experience.

• Develop and advance Alpha Delta Pi's Membership Experience strategy in alignment with the organization's strategic plan and future vision.
• Establish performance measures, organizational dashboards, and assessment strategies that evaluate the health of the membership experience and inform Executive Leadership and Grand Council decision-making.
• Translate organizational priorities into integrated team strategies, annual operating plans, and organization-wide initiatives.
• Provide strategic recommendations to the Executive Director and Grand Council informed by organizational data, member insights, and emerging trends.
• Lead initiatives that strengthen organizational effectiveness, improve member outcomes, and position Alpha Delta Pi for sustainable success.
• Ensure chapter operations, member support, educational programming, accountability practices, leadership development, and engagement strategies work together as an integrated system that reinforces member learning and organizational expectations.

• Define and continuously enhance the end-to-end membership experience, ensuring a connected and engaging journey from pre-collegiate potential new members through lifelong membership.
• Align member support, educational programming, accountability practices, and engagement strategies to create a consistent, mission-centered member experience.
• Evaluate member trends, needs, and feedback to identify opportunities that strengthen…