Field Supervisor

POSITION DESCRIPTION

The Public Safety Ambassador - Shift Supervisor plays a crucial role in ensuring the safety, hospitality, and overall well‑being of the Atlanta Downtown district. This position provides day‑to‑day leadership and management of a team of Public Safety Ambassadors during assigned shifts, aligning with ADID's goals of creating a welcoming, vibrant, and safe environment - for everyone. The Shift Supervisor is responsible for team development, operational oversight, and fostering effective communication and collaboration with stakeholders, ensuring the smooth and welcoming operation of downtown Atlanta.

ABOUT DOWNTOWN ATLANTA, INC.

As the unified voice of Central Atlanta Progress and the Atlanta Downtown Improvement District, Downtown Atlanta, Inc. brings people together to strengthen economic vitality, activate, and shape what's next for the city's original neighborhood. Working alongside partners, we don't just maintain Downtown - we invest in it, care for it, and move it forward. For more than 85 years, we've served as Downtown's stewards and champions, inviting everyone to join us in creating a vibrant, welcoming, and dynamic Downtown.

Downtown Atlanta, Inc. is comprised of two organizations:

Central Atlanta Progress, Inc. (CAP) is a private, not‑for‑profit 501(c)(4) corporation governed by a Board of Directors of Atlanta's business leaders who are dues‑paying members of the corporation, CAP is a community development organization that provides leadership, programs, and services to preserve and strengthen the economic vitality and quality of life of Downtown Atlanta.

The Atlanta Downtown Improvement District Inc. (ADID) is a not‑for‑profit 501(c)(3) corporation funded through a Community Improvement District within which commercial property owners pay special assessments and is governed by a Board of Directors of nine private‑and public‑sector leaders. ADID strives to create a clean, safe, hospitable, and vibrant environment for Downtown Atlanta.

To learn more about Downtown Atlanta, Inc. visit

• Supervise, mentor, and guide a team of Public Safety Ambassadors, focusing on hospitality and public safety.
• Provide continuous feedback, support, and performance evaluations for team members to ensure optimal service.
• Manage team schedules and coordinate shift assignments to maintain proper staffing levels.
• Conduct ongoing training and development programs to equip Ambassadors with necessary skills and knowledge.
• Address performance issues promptly and implement training programs for improvement.
• Play a pivotal role in both initial and ongoing training of team members

• Enforce ADID's policies, procedures, and safety protocols to ensure team compliance.
• Conduct regular patrols to identify and resolve safety concerns, maintenance issues, or potential disruptions.
• Respond to incidents and emergencies within the district, offering leadership and support to team members
• Maintain accurate incident reports and other relevant documentation.
• Ensure the proper use, care, and maintenance of equipment and vehicles.

• Foster strong working relationships with ADID stakeholders, including business owners, property managers, residents, and law enforcement.
• Act as a liaison between ADID and the public, offering assistance and information as needed.
• Participate in community outreach initiatives and represent ADID at pre‑event meetings with stakeholders.
• Communicate with the appropriate leadership regarding operational updates, employee concerns, and other key issues.

• Attend pre- and post‑event meetings with public safety, hospitality, and event venue…