Valet Manager

Summary

Assist in the day-to-day management of the assigned location ensuring that operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.

• Assist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills etc.
• Ensure that all company policies and procedures are followed in the facility.
• Maintain positive customer relations and addresses customer concerns.
• Attends company meetings, conferences, etc. as instructed.
• Other duties as assigned.

• Successful pre-employment screening results.
• BA/BS Degree in Business or equivalent work experience.
• 1+ years in a supervisory or management position; preferred but not required.
• Working knowledge of Microsoft Office Suite.
• Able to work flexible schedule; including holidays, evenings, and weekends.

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files, and records, designing forms, and other office procedures and terminology
• Excellent communication skills both verbal and written, understanding the audience
• Desire and self-driven to be proactive
• Pleasant with others, good-natured, cooperative attitude
• Reliable, responsible, and dependable
• Knowledge of the structure and content of the English language including the spelling and meaning of words

Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be exposed to construction and various weather conditions. The noise level in the work environment may range from moderate to loud. This position is performed inside as well as outside weather conditions. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel;

and reach with hands and arms. Occasionally required to climb, balance, stoop, kneel, crouch or crawl. Occasionally lift and move up to 50 pounds.