Public Space Operations Manager

POSITION SUMMARY

Under the direction of the Director of Public Space Operation, the Public Space Operations Manager will perform tasks that support a clean, orderly, and well-maintained Downtown Atlanta. ADID endeavors to care for and maintain the “curb appeal” of the public spaces – streets, sidewalks, parks, and plazas – within the belief that a tidy and clean environment contributes towards a safe environment and the overall quality of life.

Operations Manager must work effectively with both internal teams and external stakeholders to ensure that public spaces are clean, safe, and welcoming for the community. This role will directly manage and supervise cleaning and maintenance tasks performed by Public Space Cleaning and Maintenance Technicians.

As the unified voice of Central Atlanta Progress and the Atlanta Downtown Improvement District, Downtown Atlanta, Inc. brings people together to strengthen economic vitality, activate, and shape what’s next for the city’s original neighborhood. Working alongside partners, we don’t just maintain Downtown - we invest in it, care for it, and move it forward. For more than 85 years, we’ve served as Downtown’s stewards and champions, inviting everyone to join us in creating a vibrant, welcoming, and dynamic Downtown.

Downtown Atlanta, Inc. is comprised of two organizations:

is a private, not-for-profit 501(c)(4) corporation governed by a Board of Directors of Atlanta’s business leaders who are dues-paying members of the corporation, CAP is a community development organization that provides leadership, programs, and services to preserve and strengthen the economic vitality and quality of life of Downtown Atlanta.

is a not-for-profit 501(c)(3) corporation funded through a Community Improvement District within which commercial property owners pay special assessments and is governed by a Board of Directors of nine private-and public-sector leaders. ADID strives to create a clean, safe, hospitable, and vibrant environment for Downtown Atlanta.

To learn more about Downtown Atlanta, Inc. visit

We are seeking qualified and motivated candidates to perform the following duties and responsibilities:

• Hire, supervise, discipline, and recommend termination of staff in accordance with organizational policies and procedures.
• Lead and facilitate team meetings to ensure clear communication, alignment, and execution of operational goals.
  Implement performance management practices that promote accountability and ensure a consistently high-performing, well-trained team.
• Provide ongoing training, coaching, and professional development to strengthen team capabilities and service delivery.
• Deliver regular, constructive feedback to support both individual growth and overall team effectiveness.

• Develop and manage staff schedules and daily assignments to support seamless operations.
• Set priorities and strategically deploy personnel and resources to ensure the district is consistently well maintained, clean, and visually appealing.

• Lead and manage daily operations to ensure service delivery objectives are consistently met and exceeded, while contributing to both short-term execution and long-term strategic planning.
• Complete and submit all required documentation, reports, and administrative tasks with a high degree of accuracy and timeliness.
• Maintain clear, consistent communication and correspondence with stakeholders, leadership, and team members to ensure alignment, accountability, and operational effectiveness.