Program Manager | HUD | Administrative Services

The Program Manager’s primary responsibility will be to oversee the overall management and coordination of Administrative Servicecontracts and shall act as the government customer’s central point ofcontact. The Program Manager will supervise all NE employees who are employed on assigned contracts. The Program Manager will be responsible for contract compliance as well as all federal andmulti-state regulations including Ability One requirements. Excellent customer satisfaction must be attained, which could require regularvisitation to multi-state locations for interaction with NE employee sand government customers.

PM will coordinate with Contracts Administrator, People and Culture Representatives, and other staff ensuring successful execution of assigned contracts. PM will assistthe People and Culture representatives with the recruiting, selection,and hiring of contract employees.

The Program Manager will also assist Nobis Enterprises Management Team with the procurement, pricing, development of contracts,recruiting individuals with disabilities, conducting research,soliciting potential customers, assisting with data/proposals, and analyzing all requests for proposal for compatibility for persons with disabilities.

Essential Job Functions and Responsibilities:

• Under the direction of the Sr. Manager of Nobis Enterprises, the Program Manager is responsible for successful performance of all Administrative Services contracts by monitoring budget/expenses for assigned contracts, ensuring excellent quality performance,providing outstanding customer service, and assuring achievement ofany other performance measurement goals established by the Sr.Director, Business Operations.
• Monitors all contract labor hours and costs to ensure cost effectiveness.
• Assists with recruiting individuals for assigned contracts in accordance with Ability One guidelines.
• Directly supervises Nobis Enterprises’ Administrative Servicesemployees and ensures that all sites are fully staffed at all times.
• Maintains proper employee ratios, documentation of disability, and assists the People & Culture Department for recruitment of newand/or replacement staff.
• Under the guidance of the People & Culture Department handles all disciplinary actions for NE administrative services contract employees.
• Conducts performance evaluations for administrative servicescontract employees. Establishes performance measurement goals underthe direction and guidance of the Sr. Manager of Nobis Enterprises
• Ensures compliance of regulations and accreditations including
  
  Ability
  
  One, DOL, CARF, Source America, OSHA, and others as necessary.
  
  Assists the Sr. Manager of Nobis Enterprises and the People &Culture department with all audits involving such agencies.
• Provides outstanding customer service to all sites to ensure top quality service; trouble-shoots and problem-solves contract concernswhen/where needed. Respond to emergencies when they arise. Maintainat least weekly contact (email, phone, etc.) with all employees; and regular contact with government management staff.
• Performs on-site visitation to contract sites on an as needed basis to maintain good working relationships with personnel and contract staff to promote quality and efficiency. May require travelto cover contract sites nationwide, with expected travel beingapproximately 10% but could vary as needs arise.
• Coordinate and/or conducts quarterly employee meetings withmulti-state locations in order to develop inclusion with all team members located across the country. Virtual meetings may be held viavideo or phone conferencing. Otherwise, actual meetings may beincorporated with site visit.
• Conducts frequent training sessions with all employees to includecontract compliance, Ability One, safety, P & C…