Manager, Transition Strategy Partner

Tri Net is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

Tri Net has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement.

Tri Net always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview The Manager, Transition Strategy is responsible for leading a team of Transition Strategy Partners ensuring consistent, high-quality execution of transition strategy across the customer lifecycle—from pre-sale through onboarding and transition to steady-state service. This role translates enterprise transition strategy into operational execution by providing leadership, guidance, and oversight to Transition Strategy Partners. The Manager drives consistency in customer experience, supports complex and high-risk engagements, and ensures alignment between sales commitments, solution design, and onboarding execution.

What you will doLead, coach, and develop Transition Strategy Partners, driving performance, goal alignment, and ongoing capability building.

Foster a high-accountability, customer-focused culture through training, coaching, and day-to-day guidance.

Oversee end-to-end transition delivery to ensure timely, high-quality onboarding and customer outcomes.

Manage resource alignment, provide escalation support, and guide teams through complex customer scenarios.

Partner with Sales to ensure accurate scoping, feasibility, and alignment of customer solutions.

Mitigate risk on complex deals and support faster deal cycles by addressing onboarding dependencies and operational constraints.

Establish and monitor KPIs to track onboarding timelines, quality, and customer experience.

Ensure adherence to standards, drive performance reviews, and maintain visibility into risks and outcomes.

Act as a key liaison across various departments across the organization to drive aligned execution.

Resolve escalations and remove blockers to maintain onboarding success and delivery timelines.

Drive process and system improvements to enhance efficiency, scalability, and onboarding execution.

Leverage insights to refine playbooks, standardize practices, and support automation initiatives.

Performs other duties as assigned

Complies with all policies and standards

Education Qualifications Bachelor's Degree required

Experience Qualifications Typically 5+ years Customer onboarding, implementation, transition services, or related areas required

Typically 2+ years People leadership experience required

Skills and Abilities

Leadership and coaching capabilities with ability to develop high-performing teams (Advanced…