SVP Meetings and Events

Job Description:

SVP MEETINGS AND EVENTS GENERAL SUMMARY

The SVP of Meeting and Events serves as a client-facing senior operational and strategic leader responsible for the delivery, quality, and profitability of Etherio’s meetings and events portfolio. Lead a multi-level organization of Vice Presidents, Senior Directors, Team Leads, and planning teams responsible for executing complex programs for clients while maintaining strong executive relationships with key client stakeholders. Champion Etherio’s operational excellence through consistent adoption of Standard Operating Procedures, tools, templates, and service standards while ensuring programs are delivered with creativity, operational discipline, measurable business results, and exceptional client service.

This role requires experience with AI and emerging technologies and the ability to ensure teams leverage these tools to improve operational efficiency, planning intelligence, and the overall client and attendee experience.

• Lead a multi-level organization of Vice Presidents, Senior Directors, Team Leads, and planning teams responsible for executing complex programs for clients.
• Champion Etherio’s operational excellence through consistent adoption of Standard Operating Procedures, tools, templates, and service standards.
• Ensure programs are executed with creativity, operational discipline, measurable results, and exceptional client service.
• Reinforce Etherio’s commitment to Unreasonable Hospitality, ensuring each client and attendee experience reflects extraordinary care and attention and aligned with client’s success matrix.
• Develop or work with partners to create AI driven processes that allow for more time to be spent on creativity, consultation and strategy.

• Lead and mentor Vice Presidents, Senior Directors, and Team Leads responsible for planning and delivering client programs.
• Conduct weekly leadership meetings and individual check‑ins with direct reports to review priorities, operational challenges, and performance.
• Ensure leaders are coaching and supporting their teams while maintaining high operational standards.
• Create alignment across teams and verticals to ensure consistent knowledge share and delivery of Etherio programs.
• Support leadership development, succession planning, and career growth for emerging leaders.

• Ensure adherence to Etherio’s Standard Operating Procedures (SOPs), tools, templates, and etiquette guide across all program phases.
• Oversee consistent execution of program phases from SOW scope and pricing, kick-off, planning, on-site operations through final reconciliation and formal wrap-up.
• Ensure Program Specifications are reviewed by Team Leads at least two weeks prior to program execution.
• Identify opportunities to enhance processes, planning efficiency, and service quality.
• Implement improvements that raise the standard of service across planning, on-site operations and post-program reporting.

• Serve as an executive presence for key client relationships and high-profile meetings.
• Attend program kick-off meetings, strategic planning sessions and wrap-up meetings when possible.
• Ensure teams deliver strategic, consultative planning that exceeds client expectations.
• Collaborate with Account Executives to strengthen relationships and expand opportunities within client accounts.
• Champion a client-centric culture where thoughtful gestures and proactive service differentiate Etherio.

• Ensure programs are delivered within approved budgets while maintaining quality and client satisfaction.
• Partner with Account Executives and Team…